Front Desk Agent - Sawmill Creek Resort

Front Desk Agent - Sawmill Creek Resort at Cedar Point summary: As a Front Desk Agent at Sawmill Creek Resort, you will provide exceptional service to guests, assisting with check-in and check-out, handling payments, and selling attractions tickets. Your role includes maintaining guest information, solving concerns, and ensuring open communication with staff while upholding Cedar Fair’s service standards. Enjoy perks such as free admission to Cedar Point and discounts on food and merchandise while working in a fun environment. Overview: $16.00/hour Ages 18 At Cedar Point, work is FUN Working as a Front Desk Agent means you will provide exception al service to all guests staying at Sawmill Creek . You’ll also… Contribute to an amazing guest experience at Sawmill Creek. Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone. Learn and utilize the hotel Property Management System. S ome of our amazing perks and benefits: Paid training and FREE uniforms FREE Admission to Cedar Point and our other properties FREE tickets and discounts to local attractions FREE tickets for family and friends 20% discounts on food and merchandise Employee-only ride nights, game nights, and FREE FOOD events Responsibilities: Ability to maintain guest information, including credit card information, in a secure and confidential manner. Ability to check guests into and out of the hotel, sell tickets, and answer guest questions. Ability to solve guest related concerns in a positive and professional manner. Maintain open communication with other shifts and the Front Office Manager. Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates. Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines. Meet Cedar Fair's attendance requirements. Other duties may be assigned. Qualifications: Charismatic attitude Ability to learn and use the hotel Property Management System (Opera) Ability to work days, nights, weekends, and holidays to meet business needs Ability to stand for long periods of time Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older Keywords: Front Desk Agent, Customer Service, Sawmill Creek Resort, Guest Experience, Property Management System, Check-in and Check-out, Hospitality, Ticket Sales, Hotel Staff, Guest Relations

Location: Sandusky, OH, US

Posted Date: 4/20/2025