Hotel Night Manager

Hotel Night Manager Full-Time 40 hours The Role We are currently looking for a full-time Night Manager who will work alongside the night team to ensure the highest levels of customer service throughout the night and resolve any issues in a quick and efficient manner. In this role you will represent the Management during the night and provide support to the Front Office team. Responsibilities Manage the nights team to ensure all SOP's are achieved Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Dealing with complaints, problem solving and any other issues that may arise. Provide a warm, welcoming front desk service and ensure all guests needs are catered for. Reconcile accounts including cash. Investigate and resolve out-of-balance accounts. Keep accurate financial records and ledgers. Perform a full site closedown ensuring the security of all areas Taking regular walks of the site and being pro-active in handling anti-social behaviour and complaints Operating the Courtyard Bar from 12am onwards when required Completing a full bar closedown after service Following procedures for stock control and wastage monitoring Preparing and delivering cold snacks from our new room service menu Ensuring all function rooms are clean and presentable for viewing at all times Setting up conferences, functions and events to an agreed standard Assisting with event turnarounds and functions when necessary Ensuring all public areas are presentable and tidy for the following morning Directing guests around the site and assisting with luggage Setting up room service breakfast and being able to help the restaurant team with breakfast setups and dinner closedowns as and when required Be able to stand in as duty manager when needed carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience Oversee hotel operations during the night shift to ensure guest satisfaction and safety. coordinate Front Office activities with other departments. Find an effective and immediate solution to any issues that arise during the night. Perform end of day for the hotel and banking tasks accurately and securely. Run the night audit and reporting procedures. The Ideal candidate will: Have basic F&B experience which would be beneficial for the role but full training will be given. Holding a valid emergency First Aid certificate Full UK driving licence Be available 22:45 07:15 on any five nights per week, with night-worker experience. In return we can offer Staff Uniform Being part of a friendly team of staff Meals on duty Complimentary use of the Leisure facilities and Gym Staff discount on Food and Beverage Purchased on-site Staff discount on the village shops Discounted overnight accommodation (after 6 months of employment Health & Safety To ensure compliance with the Last Drop Village Hotels Health and Safety policies. Understand the importance of Fire Safety. About us The Hotel has 135 bedrooms We have 1850 Leisure club members The Spa has 8 treatment rooms The hotel has a pub, teashop, gift shop as well as restaurant and bar. There are 500 spaces in our carparks AMRT1_UKCT

Location: Egerton, GB

Posted Date: 4/19/2025