Operations Manager

Operations / General Manager £28,000–£30,000 performance-based bonus Hybrid (North East) | Full-time (40 hrs/week over 5 days) Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development | Holidays perks Our clients are not just another serviced accommodation company — they're a fast-growing, people-first business that truly values their team as much as their guests. They're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators — all delivered with heart, hustle, and local know-how. Now, they’re looking for an Operations/General Manager to join their mission and help shape their next chapter of growth. Your Role As the Operations Manager, you'll take the reins on the day-to-day running of the serviced accommodation business. This is a hands-on, people-focused role with a strategic edge — perfect for someone who thrives in a dynamic environment and loves to make things work smarter. You’ll be responsible for: Overseeing operations across multiple properties — from guest experience to housekeeping to maintenance. Managing staff and contractors , ensuring everyone is aligned, supported, and delivering high standards. Driving efficiency through smart systems, processes, and tools. Maximising occupancy through savvy calendar management, direct bookings, and client relationships. Supporting growth , improving revenue, and contributing to wider business strategy. Being the go-to problem-solver , whether that’s guest issues, system hiccups, or unexpected challenges. Who You Are You’ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve. Our client is looking for someone with: Previous experience in a managerial or operations role , ideally within hospitality, property, or serviced accommodation. Customer-first mindset with a strong background in service. Strong organisation and planning skills — you love a to-do list and know how to prioritise. Confidence with budgets and financial planning. Strategic thinking and sound decision-making skills. SEO or marketing know-how (a bonus) to help support direct bookings. Resilience — you stay calm under pressure and take challenges in your stride. Tech-savviness — comfortable with operational software, booking platforms, and communication tools. Full Drivers Licence with your own vehicle Why Join Them People-first culture – They value you as much as their guests. Real growth opportunities – They’re expanding fast and you’ll grow with them. Flexible hybrid working – Work from home and their local office (3–4 days a week). Purpose-driven impact – Help people in transition find comfort, safety, and care. Perks – Performance bonus, holidays, training, and a team that’s got your back. If you’re ready to take the lead in a business that’s personal, ambitious, and anything but ordinary — they’d love to hear from you. Apply now and grow.

Location: Gateshead, GB

Posted Date: 4/19/2025