Operations Manager

Operations Manager - Luxury Country House Hotel. Are you an experienced hospitality professional with a passion for excellence and a talent for operational leadership? We're seeking a dynamic Operations Manager to join the team at our prestigious luxury country house hotel, nestled in the heart of the English countryside. This is a rare opportunity to play a key role in the daily running of a truly exceptional property where elegant charm meets five-star service. Operations Manager Package A basic salary of IRO £65'000 negotiable for excellence Flexible working hours available. Professional development opportunities. Annual discretionary bonus Pension contribution About the Role: As Operations Manager, you'll be at the forefront of ensuring our guest experience is seamless, memorable, and unmistakably world-class. Reporting to the General Manager, you'll oversee all operational departments including: Food & Beverage Housekeeping Front of House Spa & Wellness Events & Private Functions You'll also work closely with the Commercial Team, contributing to sales strategies and supporting initiatives to drive revenue, enhance guest satisfaction, and elevate our brand presence. Key Responsibilities: Lead and inspire department heads to deliver exceptional service across all guest touchpoints. Ensure operational excellence and smooth daily coordination across departments. Maintain and exceed five-star standards, with a meticulous eye for detail and luxury. Act as a guardian of guest experience, resolving challenges swiftly and graciously. Partner with the commercial team to support events, promotions, and occupancy growth. Manage budgets, forecast operational needs, and drive cost-effective service delivery. Champion a culture of excellence, continuous improvement, and team development. About You: Proven experience in luxury hospitality operations (minimum 3 years in a senior role). A confident leader with the ability to mentor, motivate and manage high-performing teams. Strong background in F&B, events, and guest experience. Commercially savvy, with an understanding of sales and revenue strategies. Impeccable communication skills and a calm, solutions-focused approach. Passionate about delivering authentic, heartfelt hospitality with finesse. AMRT1_UKCT

Location: Killinghall, GB

Posted Date: 4/17/2025