Lodge Manager

Key Responsibilities: Manage all day-to-day lodge operations to ensure an exceptional guest experience that reflects 5-star standards. Lead and mentor a multi-disciplinary team, fostering a culture of service excellence, accountability, and teamwork. Ensure smooth coordination between departments including front of house, kitchen, housekeeping, maintenance, and guiding teams. Uphold and improve the lodges reputation by ensuring service delivery consistently exceeds guest expectations. Oversee financial and administrative functions including budgeting, stock control, payroll oversight, procurement, and financial reporting. Ensure compliance with health, safety, hygiene, and environmental regulations, maintaining a safe and sustainable working environment. Build strong relationships with both guests and staff, acting as the face of the lodge and ensuring personalized guest interaction and problem resolution. Work closely with ownership and head office on strategic planning, reporting, marketing initiatives, and operational improvements. Requirements: Minimum 3-5 years of senior management experience in luxury hospitality, preferably within a 5-star game lodge or safari setting. Strong leadership, interpersonal, and communication skills with the ability to inspire, motivate, and develop a diverse team. A deep understanding of luxury guest service and the attention to detail required for a high-end lodge environment. Sound financial management skills including budgeting, reporting, and stock control. Knowledge of hospitality and lodge management systems (e.g., Nightsbridge, ResRequest, or similar platforms) is advantageous. Professional, well-presented, and able to manage guest expectations under pressure with grace and efficiency. A passion for nature, conservation, and the luxury safari lifestyle. Willingness to live on-site in a remote bush environment and work flexible hours, including weekends and public holidays.

Location: Mpumalanga, ZA

Posted Date: 4/17/2025