Public Safety Dispatcher

All qualifications must be met by the closing date of this announcement-04/22/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors) performing the following work such as: (1) utilizing phones and/or radios to organize operations; (2) assisting with emergencies; (3) a general understanding of computer software platforms to send and receive information; (4) writing clear and concise reports. You must include hours per week worked on your resume. -OR- EDUCATION: Successful completion of at least 4 full years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must include transcripts. -OR- Successful completion of a COMBINATION of education and experience as described above. The total percentage must equal at least 100 percent to qualify. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must include transcripts. To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: providing communications support (e.g., radios, telephones, frequency monitors, computer networks, etc.) to coordinate emergency units (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations This can include assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire) and answering 9 11 calls. You must include hours per week worked on your resume. To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Independently performing public safety dispatching (law enforcement, emergency medical, search and rescue, and fire) work using personal computers and software programs (NCIC/CJIS/ACJIS/NCJIS). Public Safety dispatching includes: Monitoring and responding to radio communications and 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees, complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; recordkeeping such as incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers. You must include hours per week worked on your resume. To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: independently performing public safety dispatching (law enforcement, emergency medical, search and rescue, and fire) work using personal computers and software programs (NCIC/CJIS/ACJIS/NCJIS). Public Safety dispatching includes: Monitoring and responding to radio communications and 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees, complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; recordkeeping such as incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers. Apply in-depth knowledge of dispatch operating systems, databases, equipment, policies and past practices to isolate and solve unusual and difficult technical problems. You must include hours per week worked on your resume. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. CTAP/ICTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.