Desktop Support Technician

HCL We are a $13 billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Note: Candidates must be eligible to work in Netherlands Fluent in Dutch and English. Job Summary: • Local support technician • Within a large specialized international group, you will join a team of technicians in charge of user support and local interventions. • You do the management of incidents or requests within an IT Lounge for on-site interventions and assistance. Responsibilities: • Welcome users within the IT Lounge: identification of needs, advice, resolution of requests • Resolve incidents and user service requests • Complete service requests and set up equipment • Process, track and close tickets on the Service Now ticketing tool • Assist users on the use of equipment, meeting rooms and others • Master and enroll PCs and smartphones, Mac knowledge is a plus • Hands & eyes on printers, wifi and network systems, knowledges there are a plus • Equipment inventory • Writing and updating procedures, proposing improvements • Possible remote support for onboarding other technicians • The technical environment: Service Now ticketing tool, Windows 10, Office 365 environment. • dutch and english required, team spirit, priority management • 100% on-site work Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 22 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. To know more about us visit – www.hcltech.com

Location: Nederland, NL

Posted Date: 4/15/2025