Reception Manager

Restaurant Reception Manager, Bath Up to £40,000 Inclusive of Tronc Onsite, shifts, five days out of seven. A prestigious boutique hotel is seeking an experienced and personable Restaurant Reception Manager to lead the front-of-house team in its newly transformed restaurant. With a multi-million-pound refurbishment underway, this venue is set to redefine the dining scene in Bath, offering an exceptional all-day dining experience. About the Role The Restaurant Reception Manager will be the first point of contact for guests, ensuring a seamless and welcoming experience from booking to farewell. Reporting to the Restaurant General Manager, you will oversee the host team, manage reservations, and elevate guest interactions, creating a warm and professional atmosphere that encourages repeat visits. Responsibilities - Lead and manage the host team through breakfast, lunch, and dinner services. - Welcome and allocate guests using the booking platform, coordinating with the restaurant team. - Oversee the guest journey, ensuring smooth transitions and a high level of service. - Manage restaurant reservations and liaise with hotel reception for a seamless guest experience. - Maintain in-depth knowledge of food and beverage offerings, promotions, and special events. - Handle guest feedback and complaints with professionalism and efficiency. - Record guest preferences and utilize this information to enhance their future experiences. - Ensure the reception and host area reflects the brands high standards. - Plan and coordinate event bookings with the restaurant manager and head chef. Requirements - Excellent interpersonal and communication skills, both verbal and written. - Strong attention to detail with the ability to manage records and schedules accurately. - In-depth knowledge of restaurant and bar offerings, as well as hotel promotions. - Exceptional customer service skills with a friendly and professional demeanor. - Strong organizational abilities, capable of maintaining composure in a fast-paced environment. - Adaptability to handle last-minute requests from guests or senior management. Benefits This role offers a competitive salary of up to £40,000 inclusive of tronc, along with a range of industry benefits, including: - Complimentary hotel stays at selected locations within the group. - Well-being support including access to professional advice services. - Professional development opportunities to enhance your career. - Employee perks and discounts on dining, leisure, and hospitality services. - Additional benefits such as meals on duty, social events, and more. This is a fantastic opportunity for a hospitality professional who is passionate about guest experience and looking to make an impact in an exciting, newly refurbished dining space. If you are a dynamic leader with a commitment to excellence, we would love to hear from you. AMRT1_UKCT

Location: Woolverton, GB

Posted Date: 4/12/2025