Duty Manager

Key Responsibilities: Oversee daily operations across all departments during assigned shifts Act as the senior point of contact for guests, ensuring seamless service delivery Coordinate between departments to maintain five-star standards Handle guest feedback and resolve issues efficiently and professionally Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed Complete handovers, reports, and communicate effectively with senior management Support in training and mentoring junior staff when needed Requirements: 3 years experience in a similar role within a luxury hotel environment Strong leadership and problem-solving abilities Impeccable communication and guest-relations skills Well-presented, calm under pressure, and highly organised Solid understanding of all hotel departments Relevant hospitality qualification advantageous Salary and Benefits: Competitive salary (based on experience) Performance incentives and gratuities Uniform and staff meals provided Growth opportunities within a top-tier hospitality group

Location: Cape Town Region, ZA

Posted Date: 4/10/2025