Restaurant Manager

P urpose of the Role: To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction. Key Responsibilities Include but are not limited to: Operations & Administration: Prepare weekly shift rosters and manage restaurant cash-ups Oversee service quality, ambiance, and overall customer experience Monitor stock levels, place orders, and conduct inventory counts Ensure property maintenance and report issues promptly Respond promptly to emails from directors, clients, and suppliers Customer Service & Quality Control: Manage guest relations, handle complaints, and monitor TripAdvisor reviews Ensure food presentation, service, and hygiene meet high standards Train staff on service etiquette, attire, and menu knowledge Advise customers on menu and wine choices, promote wine sales Staff Management & Training: Recruit, train, and manage restaurant staff Conduct on-the-job training and enforce policies Organize shifts and ensure team efficiency Beverage & Wine Management: Maintain an updated wine and beverage list Train staff on wine pairings and sales techniques Oversee stock control, inventory, and supplier returns Ensure wine cellar is well-organized and maintained Criteria: Experience in restaurant management, hospitality, or a similar role Strong leadership, customer service, and problem-solving skills Excellent knowledge of food safety, hygiene, and health regulations Excellent computer skills and experience in hospitality POS and CRM systems Wine expertise and ability to train staff on wine pairings Excellent communication and organizational skills Fluent in the English language ONLY CANDIDATES WHO RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

Location: Stellenbosch, ZA

Posted Date: 4/3/2025