Floor Manager - The Piano Works

Floor Manager - The Piano Works £32-34,000 Service Charge Bonus ?? The Piano Works is Coming to Cardiff Join Our Management Team ?? Get ready, Cardiff The UKs best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and were looking for passionate, music-loving individuals to join our team. The Floor Manager is responsible for overseeing the front-of-house operations during shifts, ensuring exceptional guest experiences, and supporting the General Manager in maintaining high standards of service and efficiency. This role requires a hands-on leader with strong customer service skills, operational knowledge, and the ability to motivate and manage a team in a fast- paced, live music environment. What's in it for you? £32 - 34,000 DOE service charge. Exciting bonus scheme so you share in the business success. An amazing 50% discount on food and drink across all our awesome venues 4 x Salary life assurance to support your loved ones if the worst happens Deals and discounts with a wide range of businesses through our discount portal Early access to your pay through Wagestream Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support. Training and development opportunities. We're invested in your success during your time with us Fun and vibrant working environment with a fantastic team. Operational Management Oversee the smooth running of the front-of-house during shifts, ensuring high standards of service and efficiency. Ensure compliance with licensing, health & safety, and operational regulations. Support the bar and floor teams to maintain high-quality service and product standards. Responsibility for managing and mentoring the team of hosts and ensuring all booking requirements are delivered. Responsibility for managing, developing and mentoring the team of Singers. Work with the entertainment team to ensure seamless live music programming and execution. Support with the management of the security team to ensure all our team, guests and entertainers are kept safe. Assist with opening and closing procedures, ensuring a secure and well-maintained venue. Financial & Business Performance Support revenue growth by implementing sales strategies, promotions, and upselling techniques. Monitor stock levels and oversee accurate cash handling and reconciliation. Assist in controlling costs by reducing wastage and ensuring efficient resource management. Leadership & Team Development Lead and support the front-of-house team during shifts, ensuring smooth and effective operations. Motivate and encourage team members to deliver excellent customer service. Provide on-the-job training and guidance to staff. Foster a positive work environment that promotes teamwork and excellence. Customer Experience & Brand Standards Ensure guests receive a high-quality, memorable experience in line with The Piano Works brand ethos. Handle customer queries and complaints professionally, resolving issues promptly. Monitor guest feedback and suggest improvements to enhance service levels. Marketing & Event Support Assist with promotional activities and ensure special events run smoothly. Work with the management team to maximise corporate and private event bookings. Support social media and brand awareness initiatives where required. Experience Experience in a supervisory or management role within a high-volume bar, restaurant, or live music venue. Strong leadership and team management skills. Passion for live music and hospitality, with a guest-centric approach. Ability to work under pressure and problem-solve effectively. Knowledge of licensing, health & safety, and food & beverage regulations. ?Excellent communication and interpersonal skills. AMRT1_UKCT

Location: Grangetown, GB

Posted Date: 4/2/2025