Operations Manager

Working with us provides great benefits, including: Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World 50% off Food & Beverage at all our Hotels & F&B Venues Spa Discounts at our venues with a Spa Retail, Cinema & Leisure Discounts Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more Monthly Star of the Month Awards Long-service Awards, that start after 1 year of service Recommend a Friend Incentive Be rewarded for referring someone you know Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year. Pension Scheme Other incentive programmes that run throughout the year About the role Youll provide day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel. Youll drive the development of people, create and maintain a memorable guest experience, execute on company standards and build awareness of the hotel and brand in the local community. Youll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. Whilst hands on when the demand requires, you will also have a commercial focus and know all parts of your business - driving and monitoring guest experience and commercial success. About you Excellent leadership skills with experience of developing and leading a team Ability to create a collaborative, positive and motivated workforce driven to achieve company goals Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience Strong communication skills through a variety of means Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks High attention to detail and accuracy great at managing ones own time and the time of the team Financial and commercial awareness About us At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide. INDLP Redworth Hall is a stunning 17th century Jacobean Manor House situated in the blissful tranquility of its own 26 acres of landscaped grounds. Part of The Cairn Collection, our signature four-star hotel is home to 143 bedrooms, an impressive health club and extensive beauty facilities as well as a number of function rooms hosting up to 250 guests, making it the perfect destination for business or pleasure. Benefits Cairn Group Staff Discount Scheme Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month & Golden Ticket Award Pension scheme Meals on Duty Uniform Cycle 2 work scheme Free use of Leisure Facilities apply to positions above minimum wage AMRT1_UKCT

Location: Aycliffe Industrial Park, GB

Posted Date: 4/2/2025