Operations / Duty Manager

KINGSMILLS HOTEL, INVERNESS; EXPERIENCED OPERATIONS/DUTY MANAGER Working five days from seven including evenings and weekends. (Live out only) What We Offer A varied role within a luxury hospitality setting. Highly Competitive Salary A dynamic and supportive work environment. Meals on shift Long Service Awards On-line Training Platform Access to discount for Accommodation through partner hotels. Complimentary use of the Kingsmills swimming pool and gym Food and beverage discount at Ness Walk and Kingsmills Discount in our Kingsmills Spa for treatments Staff events Kingsmills is a 4-star hotel in Inverness with a rich and diverse heritage dating back to the 18th century. Complete with spa and conference facilities, it is the perfect retreat for leisure holidays and corporate events, and a world-class destination in its own right. Kingsmills Hotel is not just a hotel; its also the place our people call home; a place where memories are made; a place where the pace, passion and pursuit of excellence never stop and where no two days are the same. We are currently seeking an experienced Operations/Duty Manager to join our Team to ensure the operations of the hotel is run smoothly, guest satisfaction is delivered at the highest level. We are looking for someone who can work five days from seven which includes weekends working a mixture of shifts but predominately in the evenings. Early and late shifts predominately late shifts. Here's a bit more detail on what we see you doing in this role: A Duty Manager works closely with Guests to greet, converse, and assist with enquiries. Responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. Occupy the hotel reception and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints. Meet and greet VIP Guests. You will be operating your shift and ensuring all areas are sufficiently covered with the appropriate staffing levels. Working predominately in our F&B Departments such as the Bar and Restaurant. Good knowledge of wines and spirits and restaurant experience is essential for this role. Stay current with all hotel products, services, policies and emergency procedures Handle, record and follow through with management issues or emergencies that arise. Comply and Conduct any Health and Safety procedures, if required, including fire walks, recording accidents and ensuring in the absence of the Hotel Manager that the security of the hotel, guests and employees are to the Max. When working on a late shift you will be the Host in our Lounge/ Bar Area and supporting functions when running. To successfully fill this role : You should maintain the attitude, behaviours, skills, and values that follow. Previous supervisory/management experience in Hospitality in a busy quality Hotel is essential with a strong food and beverage background. Calm, efficient and the ability to work well under pressure. Strong leadership skills and exceptional communication skills. A passion for delivering exceptional levels of guest service We offer a highly competitive salary depending on experience. If you believe you have the right qualities and food/beverage background to join as our Operations/Duty Manager then please submit your CV along with a covering letter via the "Apply" button. AMRT1_UKCT

Location: Poyntzfield, GB

Posted Date: 4/2/2025