Senior Housekeeping Supervisor

Senior Housekeeping Supervisor - Salary: £30,000 Department: Housekeeping Responsible to: Head housekeeper / Contract Manager Main Scope and purpose: To ensure the seamless operation of the department delivers the highest levels of cleanliness and exceeds customer expectations at all times. To ensure all Housekeeping team Members are trained and supported to deliver exceptional standards at all times. To consistently deliver and drive the departmental targets for QA, SALT and H&S. Senior Housekeeping Supervisor Duties and responsibilities To ensure that all staff associated with Housekeeping carry out their duties in the required manner and to the agreed standards. To liaise with maintenance to ensure follow up of defects throughout the Hotel. To assist all Housekeeping Team Members to ensure that daily departures, priority rooms and VIPs are returned to reception without delay and to an exceptional standard. To ensure that all areas of the department are adequately staffed according to business demands and take corrective action to bring staffing levels and productivity in line at all times. To ensure that all Public Areas of the Hotel are maintained and cleaned to the highest possible standards at all times and take any corrective action as necessary. To assist in the continual checking on a daily basis to ensure that all Housekeeping operations are being carried out to maintain the building in the highest possible levels of cleanliness and take corrective action as necessary. To complete any/all necessary documentation for the effective day to day running of the Housekeeping department, following the laid down procedures. To inspect the work completed by all Housekeeping Team Members according to the laid down checklists and procedures. To be an ambassador for the Hotel when dealing with any Guest Complaints and take full responsibility for the absolute resolution of all incidents. To be aware of all in-house sales policies and hotel facilities. To ensure good relations at all times with other departments in the Hotel to ensure a seamless experience for all Guests. To ensure the correct use (training) and issue of cleaning materials all times throughout the Department. To have a sound knowledge of all the team member job roles within the Housekeeping Department and be able to guide, assist and train as necessary. To be fully conversant with all Brand standards and best practice in every task and ensure that all Team Members are adhering to these. To be fully conversant with all Audits and inspections carried out in the Department and to work to achieve and exceed the laid down standards at all times. To ensure that all housekeeping stores are maintained at correct stock levels at all times and are clear & tidy. To maintain discipline and ensure that the appearance and conduct of all Housekeeping Team members is adhering to the laid down standards at all times and take corrective action as necessary. To ensure that the highest standard of security is maintained at all times particularly with regard to Key handling and lost property procedures. To strive to build morale throughout the Housekeeping Team at all times by being an Ambassador for the Hotel & the Department. To assist all team members in ensuring that missing items or broken items sent for repair are replaced or followed up. To hold regular communication meetings with all Housekeeping Team members to ensure consistent communication flow throughout the department. To carry out coaching, mentoring, counselling with your team as required. To carry out PDRs (Personal Development Reviews). Address guests' service needs in a professional, positive, and timely manner. Actively listen and respond positively to guest questions, concerns, and requests, take ownership in resolving guests issues. Health and Safety To be aware of, and comply with, safe working practices as laid down under the Health and Safety Acts as applicable to the Hotel. This will include your awareness of any particular hazards at the Hotel you are working at and being conversant with all required checks within your area of responsibility and ensure that they are up to date at all times. To be aware of, and comply with if appropriate, the Foods Act. To wear any protective clothing provided by or recommended by the company. To report any defects in the building, plant or equipment according to the Hotel and Kanso FM procedures. To ensure any accidents to staff, guests or visitors are reported in accordance with the correct laid down procedures. To attend statutory Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety. Training To assist in the training and development of all of your colleagues. To attend all training courses as and when required. To actively take an interest in your personal development through offering to learn other roles and work across other disciplines within the Housekeeping team. Communication To attend department meetings as and when required by the line manager. To liaise with other departments to ensure good communication and to offer any support as and when required. To build a strong work ethic with all of your team and motivate staff ensuring job satisfaction is paramount. This job description is intended to illustrate the main duties and responsibilities of the job of Senior Housekeeping Manager. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time. AMRT1_UKCT

Location: Stanley, GB

Posted Date: 3/8/2025