Groups & Reservations Co-ordinator - Maternity Cover

Salary - £26308.80 per annum We are seeking a proactive and detail-oriented Groups and Reservations Coordinator to join our Reservations team. In this role, you will manage both group bookings and individual reservations, ensuring a seamless and exceptional experience for our guests. You will collaborate closely with internal departments to coordinate group events and handle the full cycle of reservations—from inquiry through confirmation. The ideal candidate will have strong organisational skills, excellent communication abilities, and a passion for delivering outstanding customer service. If you thrive in a dynamic, fast-paced environment and are committed to excellence in hospitality, we invite you to apply. Please note this is a fixed term position up to 12 month maternity cover commencing the 4th of April. The Reservations Agent is responsible for managing all aspects of guest reservations and inquiries. This role involves providing exceptional customer service, ensuring accurate booking information, and facilitating a seamless reservation experience from start to finish. The successful candidate will interact with guests via phone, email, and online platforms, handling booking requests, modifications, and cancellations efficiently and professionally. Key Responsibilities : Respond to guest inquiries and handle reservations via multiple communication channels (phone, email, online platforms) Process booking confirmations, modifications, and cancellations accurately Maintain up-to-date records in the reservations system Provide clear information on rates, availability, promotions, and hotel services Address guest issues promptly, ensuring a high level of customer satisfaction Collaborate with other departments to ensure smooth operations and effective communication Follow up on reservations to confirm guest needs and special requests Qualifications: Excellent communication and customer service skills Strong attention to detail and accuracy in data entry Proficiency with reservation systems and basic computer applications Ability to multitask and work efficiently in a fast-paced environment Previous experience in hospitality or a similar customer-facing role is preferred Flexibility to work shifts, including evenings, weekends, and holidays as needed This role is integral to delivering a positive guest experience and ensuring the smooth operation of our reservations department. If you are dedicated, organized, and enjoy working in a dynamic team environment, we invite you to apply. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel Glasgow Benefits Worldwide employee discounts at Radisson Hotels; Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. AMRT1_UKCT

Location: Whiteinch, GB

Posted Date: 3/6/2025