Junior Customer Service Specialist - EA7

Descrizione lavoro: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Context and purpose of the job Within the Sales Department of our brand EA7, you will join the Customer Service Team which provides our clients with an efficient, tailored service, promoting customer centricity. As we are an international company, you will work with different countries and markets having the opportunity to deepen your commercial skills and to use both Italian and English. Responsibilities Daily and direct contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandise. Cooperate with Finance and Logistics Department in order to ensure that payment terms are respected as well as shipping deadlines. Cooperate with sales teams to best manage clients. Manage the order entry system: check the pool of clients assigned, generate orders to the production company. Check price lists, sales agreements, discounts, returns, commissions. Work on reports to share with your manager. Support sales agents by sending them the samples and sales guidelines. Requirements Must have skills Six months to one year of experience in similar roles. Fluent knowledge of English and Italian (both written and spoken). Knowledge of Excel. Good communication and commercial skills. Nice to have skills Knowledge of SAP. Fluency in any other language apart from English is surely appreciated. Degree in Languages. We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 2/27/2025