Front Office Manager - W Florence

ABOUT THE BRAND W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun. ABOUT THE PROPERTY Florence’s old Grand Hotel Majestic will be opening in the first quarter of 2025. It will be transformed into the Tuscan city’s newly opening W Florence. After its debut in Rome last December, with the W Rome-Marriott just off central Via Veneto, Marriott’s luxury lifestyle brand. Located steps from Florence’s world-renowned art, thriving dining scene and celebrated shopping destination Via de’Tornabuoni, W Florence is well-situated to offer guests the very best of the city at their doorstep. The hotel will feature 120 guestrooms, including 20 suites. The Extreme WOW Suite, W’s take on the Presidential Suite, will offer a large living space and private terrace with stunning views across the Duomo and the Santa Maria Novella church. Adding rare and much-sought-after inside and outside living spaces, the ground floor, which will house the W Lounge and Living Room, will seamlessly blend around a central partially covered courtyard. JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major J-18808-Ljbffr

Location: provincia-di-firenze, IT

Posted Date: 2/5/2025