Head of Revenue Enablement

The Head of Revenue Enablement is a key member of the Leading Hotels of the World (LHW) Member Experience team. You are responsible for leading the team that guides new member hotels through the onboarding process as we implement the systems and build their capabilities to realize value quickly from their LHW membership. This team manages the onboarding process, working closely with the Implementation team, Member Success leads, and other internal teams to meet and celebrate critical onboarding milestones. They also support member hotels beyond the onboarding phase, providing expert guidance, making strategic recommendations, and facilitating training for hotel Commercial Strategy teams. This role involves close collaboration with our member hotels, key partners, and LHW staff to implement Commercial Strategy optimization practices that align with our company's strategic goals and market dynamics. The Head of Revenue Enablement will report to Sr. Director, Member Enablement & Support. We offer a hybrid schedule, working from our Milan office location 2 to 3 days per week. This is a full-time position. Candidates should be willing to travel as the job requires. Responsibilities Manage the team that owns system onboarding and training for new hotels and hoteliers in key roles. Hold the team accountable for procedures governing the hotel Revenue Enablement experience and capturing all required information in Salesforce. Accountable for reporting and meeting OKR team targets. Work with other teams to identify common issues experienced by hoteliers, so that training programs and technical solutions can be proactively developed to reduce hotel issues over time. Oversee the development of training programs to build hotelier skills and capabilities. Provide thought leadership and best practice recommendations to hotels, designed to ensure they are proficient in Commercial Strategy principles and practices. Collaborate with senior management and key partners to align strategies with the company's global objectives. Facilitate the adoption of advanced analytics and revenue management tools and technologies across the portfolio. Regularly evaluate the performance of revenue management strategies, adjusting approaches as necessary to respond to changing market conditions. Create tools and processes that offer expert guidance on pricing, distribution, inventory management, and promotional strategies to hotel revenue teams. Create tools and processes that offer guidance on technology adoption and digital transformation initiatives that can enhance revenue management processes. Work on internal cross-functional projects as needed. About You: You have excellent project management skills and experience delivering complex projects involving multiple internal and external stakeholders. You have a strong track record of building strong relationships with customers at multiple levels. You are a strong people leader, with a strong track record of managing a global team. You are a strong communicator with excellent technical and business knowledge. You are highly empathetic and good with people. You are passionate about luxury hotels and have experience in travel, hospitality development, sales, marketing, revenue, and/or hotel operations. You are proficient in English. Education and Experience: University degree or equivalent. MBA preferred. Minimum 8 years’ experience managing complex customer projects. Minimum 8 years’ experience in hospitality revenue management, distribution, or technology role. The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer: Competitive salary and benefits package. Opportunity to work in a diverse and dynamic environment. Flexible working arrangements. About The Leading Hotels of the World, Ltd. (LHW) In 1928, 38 independent hoteliers came together to create LHW which now comprises more than 400 hotels in over 80 countries, making it the largest collection of independent luxury hotels. Since its inception, the Company has carefully curated a selection of distinctive hotels, resorts, inns, chalets, villas, and safari camps, from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is made of exceptional individuals, united by a passion for the surprising discoveries and details that come with every travel experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allows them to create story-worthy moments for their guests. It is these authentic, individualized moments, combined with the warm high-touch service these hoteliers and their team provide, that keeps discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and unique experiences, enhanced by LHW’s tiered guest loyalty program, Leaders Club. For more information visit: www.lhw.com and Instagram leadinghotelsoftheworld. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 1/31/2025