Robert Half

Client Concierge

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Job Location

Torrance, CA, United States

Job Description

Job Description Job Description We are offering a contract-to-hire employment opportunity in Torrance, California for a Client Concierge. The role is pivotal in providing exceptional customer service assistance in our industry. The Client Concierge will be responsible for engaging new clients and providing access to additional resources, while also supporting other departments as needed. Responsibilities: • Delivering exceptional customer service assistance to clients • Engaging new clients during the intake process to enhance their participation in treatment • Providing access to additional resources for clients and their families through detail oriented assessment, service planning, and advocacy • Addressing attendance barriers to ensure smooth operation • Supporting the agency with engagement duties and providing support to other departments as needed • Establishing supportive relationships with clients, staff, and external entities to gather necessary resources • Adhering to the company's policies and procedures while providing a high level of customer support that is detail oriented and sensitive to the needs of clients • Utilizing Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word for efficient data entry and managing timelines • Organizing files, scanning documents, and executing shipping functions as required • Must possess strong Customer Service skills and maintain a customer-focused attitude at all times • Proficient in Data Entry tasks with a high degree of accuracy and attention to detail • Ability to Manage Timelines effectively, prioritizing tasks to ensure deadlines are met • Advanced knowledge of Microsoft Excel is required, experience with pivot tables and macros is a plus • Familiarity with Microsoft Outlook, specifically its calendar and email functions • Proficient in creating presentations using Microsoft PowerPoint • Comfortable with using Microsoft Word for drafting and formatting documents • Experience in Organizing Files, both physical and digital, in a systematic and retrievable manner • Must be able to perform Scanning tasks, including the ability to troubleshoot scanning equipment if necessary • Knowledge of Shipping Functions, including preparing, packaging, and tracking shipments.

Location: Torrance, CA, US

Posted Date: 1/30/2025
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Robert Half

Posted

January 30, 2025
UID: 5013835910

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