Front Office Agent (m/f/d)

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor. Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home. Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Agent (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting. Benefits Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation Staff house in the middle of the center of Saló Canteen and breaks High level learning activities Food & Beverage discounts Family & Friends discounts in the Resort Discount on SPA services Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade) Career opportunities in a successful and international group. Responsibilities You work in the early and late shift at reception (in exceptional cases also in the night shift). You ensure the best possible guest service within your department, taking into account special guests. You will familiarise new trainees and interns and be their first point of contact during the induction period. You actively support all processes at reception and take on general front office tasks. You accept complaints and claims and are responsible for handling them confidentially. You are jointly responsible for compliance with credit guidelines. You inspire our guests with enthusiasm for the hotel's products and actively offer them. You convey the A-ROSA holiday feeling to guests at all times. Requirements Completed training as a hotel specialist and / or relevant professional experience. A positive charisma and enthusiasm that you can convey to your guests and colleagues. A high level of initiative and sales talent. Italian and English confidence are mandatory. German language skills are also required (minimum B1). Customer centricity, high attention to detail, problem solving, punctuality, proactivity, flexibility and team working skills are a must. Legal right to work in Italy. J-18808-Ljbffr

Location: salò, IT

Posted Date: 1/24/2025