Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking

Operations Support Coordinator (Global Sporting Event) - Italian/English Speaking (Contract) Description To support and lead in the planning, preparation and management of the operations support centre for iLUKA on the lead up and during a global sporting event in Milan. This role is a contract role to start in June 2025 and end in March 2026. Key Responsibilities To support operational leads and ensure deadlines are met (to create and monitor a timeline with the main deliverables) Assist the Senior Management Team in organizing the events (transport, accommodation, additional functions, equipment etc.) To own and update a white paper status spreadsheet To assist in the planning of security framework both for the clients and for iLUKA To act as the key channel between operational teams and client services teams, ensuring a strategic “big picture” view is taken across all deliverables and programmes Board meeting reports: to consolidate into a report info to be provided by the client services teams on the status of their programmes Be the main contact in the production of the event time Operations Manual website To work closely with the Operations Director and operations leads To help identify gaps and roadblocks to best in class delivery Escalating for assistance when needed and sharing incidents as key learnings for continuous improvement To ensure resources are sensibly aligned across multiple programmes To ensure any operational changes are properly communicated and understood by all parties To act as “Ops point person” for client services teams To assist the Senior Management Team in ensuring process efficiencies and procedure compliance Set up and participate in the daily OSC meetings Follow up on deadlines and commitments of operational departments Observer/Support role in team training Keeper of database with contact info for ops team during games time. “Plan B” ownership and execution policies and procedures Consolidate final function reports into one document Transfer of knowledge document for next event This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary. Skills, Knowledge, Expertise Fluent in Italian and English Previous multi-event operations experience a requirement Excellent Communication Skills and an eye for detail Advanced IT Skills, Excel, Word, PowerPoint, Office Experience in writing operational and training manuals Experience in the development and delivery of Training Leadership Skills Attributes Confidential High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment Willing to roll sleeves up and get involved Passionate about sport, hospitality and delivery Able to work in a calm, kind and professional manner in a pressured environment Ability to prioritise a demanding workload J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 1/24/2025