Housekeeping Manager

We are looking for a passionate and highly qualified Housekeeping Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens. The Housekeeping Manager will have a special talent for ensuring the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams. He/she has a passion for service and a desire to offer the best guest experience possible. Main responsibilities: Assist in ensuring cleanliness, service and product quality standards of guest suites and villas, public areas, restrooms, offices in accordance with Borgo Santo Pietro standards, sanitation and safety procedures. Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and seasonal work assignments. Inspect public areas and guest suites and villas to ensure compliance with quality assurance standards. Ensure proper usage of chemicals and cleaning supplies by monitoring usage and providing complete training for team members; ensure proper labelling of supplies. Manage the Housekeeping Department by leading the team in all day-to-day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development. Ensure compliance and execution of all Housekeeping SOPs and standardized policies, organizing induction and regular training plans. Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence. Participate in the development and implementation of corrective action plans based on review and guest feedback where required. Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere. Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed. Schedule weekly departmental shifts according to the business and guest demand. Actively participate in recruitment and training activities of the housekeeping department in collaboration with HR department. Use systems and management tools, such as budget and forecast, inventory control. Interact with guests when opportunity arises ensuring guest satisfaction and requirements. Act as an example for all the colleagues. Candidate profile: At least two years of experience in housekeeping leadership role in luxury hotel or resort. Strong knowledge of laundry equipment and cleaning supplies and products. Cost and inventory control capabilities. Proficiency with computers and software programs, including Microsoft Office. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of guest service. Knowledge of Workplace, Health, Safety and Hygiene procedures is essential. Passionate about delivering exceptional levels of guest service. Fluency in English language is essential. People person with strong leadership and managerial skills. Ability to communicate clearly and effectively to the team. A guest-oriented approach with highest level of guest satisfaction. Results-driven, with exceptional eye for details. Ability to deal with a multitude of tasks and work under pressure. Details of the offer: Full time, seasonal contract. We offer a competitive package, food and accommodation included. Seniority level Not Applicable Employment type Full-time Job function Management Industries Hospitality J-18808-Ljbffr

Location: chiusdino, IT

Posted Date: 1/22/2025