Resort Manager

Main Purpose : The Resort Manager is responsible for the day-to-day management of the Resort and Private Villas assisting and substituting the Cluster General Manager. He/she is passionate about the hospitality business and has the ambition to grow professionally. He manages to exceed internal and external guests’ expectations. Reports to: Cluster General Manager, Sicily. Main responsibilities : Achieve sales and profit targets; Achieve quality targets; Recruit, coach and monitor line management; Meet and greet customers; Deal with customer complaints and comments; Address problems and troubleshoot accordingly; Supervise maintenance, supplies, renovations and furnishings; Deal with contractors and suppliers; Ensure security is effective; Carry out inspections of property and services with consistency; Supervise the Verdura Private Villas and coordinate the Villas Manager; Promote and market the business within and outside the Company; Manage budgets and financial plans and control expenditure; Ensure compliance with licensing laws, health and safety and other statutory regulations; Any other objective as determined from Cluster GM. We offer : Permanent contract according to C.C.N.L. Settore Turismo. Learning & development activities and career opportunities. Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". Staff celebrations. Competencies required : Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. Service excellence: Delivers service standards, which consistently exceed guest expectations. Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements : At least 4 years of experience as Hotel Manager in 5 Star Deluxe Hotels preferably in resorts similar to Verdura; Preferable degree in hotel management; Excellent leadership skills and decision making; Experience in running multi F&B outlets, front of house, sport facilities, Golf, Spa and maintenance; Evidence of self-development through courses, conferences, workshops; Knowledge of H&S provisions as per national rules; Knowledge of Revenue Management; Excellent financial understanding: - Analytical thinking; - Experienced in budget and forecast processes; - Experienced in balancing expenses and costs vs forecast; Proficiency in English and Italian; Proficiency in a third language is preferable; References. Please apply by forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03). J-18808-Ljbffr

Location: sciacca, IT

Posted Date: 1/22/2025