Spa Guest Relations Supervisor

We are seeking an experienced and dedicated Spa Guest Relations Supervisor. You will lead the front-of-house operations for our spa, ensuring every guest's experience is seamless, personalized, and remarkable. You will manage bookings and, together with the Spa Manager, act as the key liaison between guests and the spa team, maintaining the exceptional standards that Reschio is known for. You will ensure that guest needs are met with professionalism, efficiency, and a commitment to Reschio's philosophy, values, and service standards. When the Spa Manager is not present, you will assume responsibility for overseeing the spa's overall operations. Main Duties and Responsibilities: Support the Guest Relations team in delivering seamless, high-quality service throughout the guest stay; Provide attentive and personalized service, escorting and assisting guests to enhance their experience. Ensure guest expectations are exceeded from pre-arrival to departure, proactively addressing their needs and preferences; Collaborate with the Front Office and Concierge teams in daily operations and guest interactions; Supervise the spa team, fostering Reschio culture of excellence and professionalism; Oversee all guest-facing spa operations, including check-ins, bookings, and inquiries; Manage and optimize the spa’s daily schedule, ensuring smooth coordination between guests and therapists; Handle guest concerns or special requests with discretion and efficiency, always prioritizing their comfort and satisfaction; Monitor and maintain guest records, preferences, and feedback to enhance future visits; Collaborate with the Spa Manager to elevate the guest experience; In Spa Manager's days off, ensure the seamless operation of the spa and decision-making as required; Maintain effective communication between the Spa team and other departments to ensure seamless service delivery; Foster a positive and collaborative team environment, promoting teamwork and a proactive approach to service; Uphold high standards of hygiene, grooming, and professionalism within the Guest Relations team; Oversee and monitor the proper use of equipment, supplies, and materials. What We Require: Proven experience in a Guest Relations, Concierge or similar supervisory role within luxury hospitality; Excellent communication and interpersonal skills, with a focus on delivering personalized and attentive guest service; Strong organizational and problem-solving abilities, with an eye for detail; Fluency in English and Italian; A deep understanding of luxury service standards and guest expectations; Proficiency in hotel management systems and office software. What We Offer: A people-first culture focused on your professional and personal growth; Tailored learning and development opportunities, including leadership training, language courses, and skill enhancement programs; Well-being activities such as yoga classes, team-building events, and welfare measures; A competitive salary package that reflects your skills and contributions. Note: Further details will be provided during the job interview. Seniority level Associate Employment type Contract Job function Other Industries Hospitality, Restaurants, and Architecture and Planning J-18808-Ljbffr

Location: lisciano-niccone, IT

Posted Date: 1/22/2025