Front of House Account Manager

CIS are looking for a dynamic and energetic individual for this Front of House Account Manager position, who has a strong management and relationship building skills and experienced in managing major complex accounts as well as being highly self-motivated. You will act as the key interface between the customers and all relevant departments at CIS. Information: Position: Front of House Account Manager Location: Central London Pay: £52,000 per annum Hours: Monday to Friday 08:00 to 17:00 (as per business needs) Key Tasks: The successful candidate will have management experience working for a large blue-chip company or hotel experience in managing reception services to a 5-star standard. Liaising with customers and key business managers to ensure full and proactive business support is provided to their areas of responsibility. Invest time and energy in the management and development and motivation of Reception teams, in a manner to ensure highest quality and value for money while maintaining high team morale. Undertake skills enhancement and personal development through monitoring and mentoring, on an individual and team basis. Part of the Sales presentation team for promoting the Front of House services. The role will require the successful candidate to monitor standards and conduct regular visits to the sites. Skills and Attributes Required: Front of House Management experience required Excellent people management skills with a proven track record in this area. Must be willing to travel across London to visit various locations daily. Able to operate with minimal input from senior management. Exercise excellent judgement and decision-making and be totally customer service driven. Capable of organising large volumes of work for both them and others. Able to multi-task, work to tight deadlines and produce high quality work under pressure. Confident when to decide and when to seek further clarification on a decision. Self-starter with the ability to demonstrate innovation and drive. Proven experience of rostering staff. Able to monitor and improve standards of team performance. Main Duties and Responsibilities: Staff Management: Line management responsibility for colleagues within the customer portfolio, providing performance management, workload/task allocation and support as appropriate. Motivates and sets clear objectives to team members, providing support and influential skills. Communicates strategy and direction effectively. Conduct periodical training needs analysis for colleagues within customer group and notify HR of the appropriate skills training as required. Ensure that all colleagues within the customer portfolio comply with appropriate standards of performance and behaviour in accordance with company policy and procedures. Event planning for engaging with the occupiers. Strategic Business Advisor: Has the strategic ability to understand and anticipate customers' existing and future needs in depth and communicates this within the company and wider stakeholders. Innovated solutions and ideas. Build and maintain a close working relationship with each customer. Play an integral role in developing new business opportunities within the sector. Prepare and deliver periodical performance reports to customers. Maintain a monthly portfolio management spread sheet for review with the Accounts Manager covering all aspects of the role. Anticipate external risks and develop joint strategies from intelligence gathered. Perform regular onsite monitoring of the service delivery and update of Assignment Instructions, Risk Assessments and other site associated procedural paperwork with onsite management. Develop a Business Development Plan for each customer and review on a bi-monthly basis. Providing solutions to customers' business challenges through a concise understanding of the customer and their markets. Develop strategies that are beneficial to all partners within the account. Complete and maintain a risk profile for each customer contract and implement recommendations as appropriate. Business Manager: Overall responsibility for the profit and loss of customer accounts. Responsible for contract review process in line with business development plan strategies. Address all failure of service, ensuring corrective action is taken and feedback provided to the company's internal auditor for review. Liaise with the HR Department in relation to human resource management. Provide a weekly operations service update to the Accounts Manager. Maintain regular contact with the Communications Centre, ensuring they are informed of changes to proposed work schedules and meeting plans. Ensure all procedures and practices within management area comply with the company's Quality Procedures, amending and updating systems and policies as appropriate. Ensure that customers' site systems, procedures and practices are compliant with health and safety regulations, identifying and reporting any breaches of regulations appropriately. Manage your portfolio using Timegate People Management Software system ensuring that all aspects of data operationally are accurate and relevant at all times. Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Company Socials First class training allowing you to develop your skills A view for career development Recognition & milestone awards And much more CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. At CIS Security Ltd, we do not just accept difference ? we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion. ADZN1_UKTJ

Location: Monument, GB

Posted Date: 1/21/2025