Senior Property Manager

Position Title: Senior Property Manager Location: Central London Hours: 40 per week Salary Range: £60,000 - £65,000 Role Overview: This role focuses on delivering outstanding residential and property management services for a large-scale mixed-use development. Reporting to the Residential Director, the manager will play a pivotal role in ensuring a high standard of service for residents and leaseholders while supporting the client's vision of creating a vibrant, efficient community. Key Responsibilities: Property Management: Oversee day-to-day leasehold management operations, working closely with residents, leaseholders, and internal teams. Act as the primary point of contact for resident associations, ensuring regular communication and effective management of queries and updates. Coordinate site-wide communications, including newsletters, updates through a resident app, and other platforms. Chair or co-chair meetings with resident groups and lead focus sessions to address specific issues. Manage service contracts, particularly for concierge services, and ensure high levels of customer service are maintained. Collaborate with technical and operational teams to address maintenance requirements efficiently. Assist in preparing and monitoring the annual service charge budget, reconciling accounts, and providing variance analysis. Handle insurance claims, ensuring timely reporting and updates to the broker. Develop and implement policies and procedures in alignment with lease agreements, ensuring clear communication to residents. Act as an escalation point for complex queries or issues requiring detailed leasehold knowledge. Resident Engagement: Lead Section 20 consultations, explaining the process to stakeholders and addressing observations. Foster strong relationships with leaseholders, ensuring consistent and open communication. Support internal teams to meet key performance indicators (KPIs) set by the client. Contribute to enhancing the resident experience through community events and app-based engagement. Health & Safety: Ensure compliance with health and safety regulations by implementing best practices and maintaining accurate records. Regularly review safety policies and procedures, adapting as necessary. Skills and Experience Required: Qualified to MIRPM level, with AssocRICS preferred. Minimum 5 years of experience in residential property management, including at least 3 years in a senior role. Strong understanding of residential leases, landlord and tenant legislation, and RICS service charge codes. Proven financial acumen, including budget preparation, forecasting, and variance analysis. Excellent communication and leadership skills, with the ability to engage effectively with stakeholders at all levels. Experience in managing utility contracts and environmental systems. Competent in IT systems and resident communication platforms. Additional Information: This role is dynamic and may require undertaking additional responsibilities as the development evolves. It offers an excellent opportunity to work in a high-profile, mixed-use environment, contributing to the delivery of exceptional service standards.

Location: London, GB

Posted Date: 1/21/2025