Spa Guest Services Executive

About Jumeirah & the Hotel: For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani. About the Job: An opportunity has arisen for a Spa Guest Relations Executive to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role Greet guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary. Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary. Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards. Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements. Serve and clear food & drinks efficiently & punctually in line with our service standards. Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers. Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests. Adhere to all HACCP standards in line with local regulatory requirements. Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards. About You Problem solving Leadership and team management skills Creative Project Management Skills Detail orientated Experience Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes… Competitive salary excellent service charge Extra holiday for significant Birthdays (21.30.40. etc.) Life insurance Jumeirah perks website access – discount F&B and Spa treatment discount One and a half times pay for work during bank holidays Dry cleaning of uniform or Business attire Meals on duty Employee assistance programs Wellness benefits – Chiropodist, Flu jabs, and more Taxi service after hours Social events & recognitions programs Ongoing training & development Wedding/Baby gift Cycle scheme Internal transfer scheme Eye test and discount for VDU users Dental cash back plan External transfer scheme 3 Months’ Service: Company Sick Pay Travel Card Season Ticket Loan Live Your Guest Life Stay 6 Months’ Service: Jumeirah Discounts –Stays in other Hotels Cycle Scheme Internal Transfer Scheme Eye Test & Discount for VDU Users Dental Cash Back Plan 1 Years’ Service: External Transfer Scheme 2 Years’ Service: Group Pension Plan with enhanced contributions Income Protection Scheme

Location: London, GB

Posted Date: 1/20/2025