Front Office Manager

Front of House Manager at a 312-Bedroom 4-Star Hotel in Birmingham City Location : Birmingham City Centre Position : Front of House Manager Hotel : 4-Star, 312 Bedroom Property Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? We are looking for a dynamic and enthusiastic Front of House Manager to join our team at a prestigious 4-star hotel in the heart of Birmingham City. Key Responsibilities : Oversee daily operations of the front of house, ensuring smooth and efficient service. Lead, manage, and motivate a team of front desk staff to deliver outstanding guest services. Ensure high standards of guest care and satisfaction, handling any guest concerns or complaints with professionalism and care. Manage reservations, check-ins, check-outs, and room allocations efficiently. Collaborate with housekeeping, maintenance, and other departments to ensure seamless communication and guest satisfaction. Monitor and manage staff performance, providing training and development to maintain a skilled, motivated team. Maintain a high level of cleanliness and safety in all front-of-house areas. Ensure compliance with all health and safety and security regulations. Key Requirements : Previous experience in a front of house or supervisory role within the hospitality industry, ideally in a large hotel. Strong leadership, communication, and organizational skills. Ability to thrive in a fast-paced environment, ensuring top-notch service at all times. Proficiency in hotel management software and booking systems. A friendly, professional, and approachable demeanor. A passion for delivering excellent customer service and creating memorable experiences for guests. Benefits : Competitive salary and benefits package. Opportunity to grow within a leading hotel group. Training and development opportunities. Staff discounts and perks. A vibrant and supportive team working environment. If you are an enthusiastic and service-driven individual looking to take your career to the next level in the heart of Birmingham, apply today and be part of an exciting and rewarding hospitality journey. We look forward to hearing from you AMRT1_UKCT

Location: Birmingham, GB

Posted Date: 1/20/2025