UX Researcher

About Us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. Were not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industrys finest. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2024 With a total of 16 incredible venues throughout the UK, and a further 12 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means were always growing and looking for passionate people to join the family. The Job This is a brand new role to our business which reports in to the Product Director and sits within our central Product team. As the stand-alone UX Researcher , you will take ownership research and delivering actional insights across our guest experience end to end. Working across multiple squads youll work closely with technology, creative and operational teams and have the chance to make a real impact. You will shape the future of our guest experiences through discovery work, in-depth analysis and regular reporting across the business. You will deepen the teams understanding of our guests and present insight on how to maximise guest and business value. Key r esponsibilities will include : Conducting best-in-class research methodologies to deliver robust guest insights and actionable next steps Building a clear understanding of the guest needs, behaviours and experience to guide product design and development Designing and execute studies that address guest behaviours and trends across the guest journey Building reports to facilitate study and data-led decision-making Collaborating with the product squads by gaining a deep understanding of the p roduct portfolio and feature sets Partnering with product teams to set up and run experiments, analyse and draw insight from the results Analysing performance from a well-rounded view, transforming raw data into measurable insights using data points from q uant itative and qualitative platforms Proactively looking for opportunities to optimise audience experience and drive engagement Being the central c hampion of research and insight across the wider team To be successful in this role you'll: Have solid e xperience in research , UX research or service design role, preferably in digital and physical environments Proven track record of understand ing customer behaviour through a suite of research methodologies Strong experience with generative and evaluative research Working knowledge of how digital products use experimentation and experience analysing results of A/B tests K nowledge of key analytical tools Excellent time management skills and the ability to prioritise effectively Proactive self-starter focused on working strategically A key collaborat or and thrives working as part of a cross-functional team What? you'll ?get Competitive pay A nnual bonus 33 days annual leave, including bank holidays Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays) Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday Saturday, and free game hire) Private healthcare Regular team socials Monthly learning and development classes, quarterly teambuilding events Summer and Christmas socials Help hand 24/7 health support Free a ccess to therapy, nutritionists and physiotherapists Weekly lunch in venue Diversity and Inclusion Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply. AMRT1_UKCT

Location: North London, GB

Posted Date: 1/20/2025