Hotel General Manager

On behalf of our client, an innovative hospitality group, we're seeking a dynamic and ambitious General Manager to lead the transformation of a boutique hotel in Scotland. Position: General Manager - Operational Excellence & Guest Experience Leader Location: Scotland (picturesque location to be revealed to shortlisted candidates) About Our Client: Our client is a forward-thinking hospitality group that acquires promising properties and transforms them into exceptional guest experiences. They're looking for a hands-on leader to drive operational excellence and outstanding service. The Opportunity: We're seeking a highly hands-on General Manager to spearhead the operational transformation of a boutique Scottish hotel. This role is perfect for someone who excels in day-to-day operations and guest service, and who thrives in a challenging, growth-oriented environment. This role is ideal for an aspiring General Manager who is an operationally strong hospitality professional who's ready to take on a significant challenge, work extremely hard, and turn it into a success story. You'll need to be comfortable with a lean, all-hands-on-deck approach initially, with the opportunity to build your team as the hotel grows. What You'll Do: Lead all aspects of the hotel's operations with a skeleton staff initially, requiring a highly hands-on approach Work directly alongside one of the company partners on-site for the first few months to implement critical operational improvements Personally handle a wide range of tasks, from guest services to managing housekeeping, as needed in the early stages Drive operational efficiency and excellence across all departments Implement innovative guest experience initiatives that set the hotel apart Manage resources efficiently, maximising impact while controlling costs Build and develop the team gradually as the hotel grows, fostering a culture of exceptional service Engage directly with guests, ensuring unforgettable stays and handling any issues that arise Build strong relationships with local suppliers and partners to enhance the guest experience Ensure compliance with all relevant hospitality standards and regulations Who You Are: An enthusiastic hospitality professional with strong operational management experience and an eye for detail Comfortable with and excited by the prospect of a highly hands-on role in all areas of hotel operations Passionate about creating exceptional guest experiences, even with limited initial resources A problem-solver who can think on their feet and handle any operational challenges that arise An inspiring leader who can motivate a small team to deliver outstanding service Excellent at building relationships with guests, staff, and suppliers Enthusiastic about Scottish culture and eager to incorporate it into the guest experience Resilient and adaptable, ready to tackle any operational challenge that arises What We Offer: The chance to be at the forefront of reimagining Scottish hospitality Autonomy to implement your operational ideas and see their direct impact Competitive base salary with performance-based incentives tied to guest satisfaction and operational efficiency Rapid career growth potential as you build the team and expand operations Mentorship from experienced hospitality leaders, including direct work with a company partner The excitement of working in one of Scotland's most beautiful locations If you're passionate about creating remarkable guest experiences through operational excellence, have a talent for inspiring teams, and want to be part of shaping the future of Scottish hospitality from the ground up, we want to hear from you. Join our client in elevating this hotel's operations and guest service to new heights through dedication, innovation, and hands-on leadership.

Location: Scotland, GB

Posted Date: 1/19/2025