Spa Therapist - Ascot (Must Drive)

Job Description Job Role - Spa Therapist Rate of pay - £26,000-£31,500 (service charge) Location - Ascot (Must Drive) POSITION OVERVIEW Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified. Provide all guests with Home Care advice with a focus on product recommendation ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS (Please note "Guest" includes male and female resident guests, members, Spa Day guests and external treatment clients) ? To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards. ? Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa's business is massage of various kinds including Deep Tissue Massage. ? Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment. ? Respect guest's privacy and confidentiality at all times. ? Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue. ? Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment. ? Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required. ? Be fully conversant with the departmental standards and ensure that these are adhered to for every guest. ? Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target. ? Assist with stock taking when required. ? Attend treatment and product training courses as required. ? Participate in team meetings. ? Liaise closely with Receptionists regarding appointment schedules and changes to schedules. ? Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department. ? Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained. ? Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests. ? Be conversant with hotel policies regarding health and safety, fire and security. ? Assist with receptionist and spa attendant duties when required. QUAIFICATIONS & DESIRABLES Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent Minimum NVQ Level 3 Ideally a qualification in deep tissue massage Previous experience in a five star spa environment Attention to detail Excellent presentation standards Strong customer service skills Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. AMRT1_UKCT

Location: South Ascot, GB

Posted Date: 1/19/2025