Reception Manager

We are currently seeking a Reception Manager to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the leadership team, you will oversee the Reception operations, always ensuring exceptional guest service and satisfaction. The Duties of Our Reception Manager Include: Leading and mentoring the reception team to deliver outstanding service. Overseeing guest check-ins and check-outs to ensure a seamless experience. Managing our stay experience reviews and online guest feedback. Managing team scheduling and performance to ensure operational excellence. Collaborating with other departments to enhance the overall guest journey. Ensuring compliance with Hilton brand standards and hotel policies. Our Reception Manager will have the following attributes: Hotel Front Office experience required Supervisory/Management experience required OnQ experience preferred As our Reception Manager, here are some of the great benefits you will receive: Cycle to work scheme. Dedicated employee assistance programme through Health Assured. Wagestream financial wellbeing support. Complimentary overnight stay to celebrate your work anniversary. An extra day's holiday on your birthday. Recommend a Friend: up to £750 when you refer a successful candidate. Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages Meals provided while on duty. Free car park 28 days holiday including bank holidays (increasing yearly to up to 33 days) If you have previous experience as a Reception Manager or in a similar leadership role within hospitality, apply now and become part of our exceptional team AMRT1_UKCT

Location: East London, GB

Posted Date: 1/18/2025