Concierge

Four Seasons Hotel London at Tower Bridge islooking for a Concierge to join our team in the beginning of March 2025 The Role of the Concierge: To act as an ambassador for the hotel, displaying a great sense of style and conveying to the guest a sense of assurance. To behave in a discreet, concerned and friendly manner whilst being efficient. To ensure the team is fully knowledgeable of all hotel services, hours of operation etc. To plan for and respond effectively to guest requests (i.e. restaurant, reservations, limousines, tours, etc) To promote the Hotels facilities first. To ensure guest satisfaction is of the highest level reflected in Medallia scores in accordance with yearly goals set. To seek out new restaurants, shops, points of interest and special service providers (i.e. babysitters, lawyers, private pilots etc). To maintain and update information for all modes of transportation. To maintain a network of contacts to respond to guests requests and special arrangement needs. Implement an innovative approach to the business, constantly seeking, suggesting and implementing new product and service enhancements, as well as take the lead in implementing any corporate initiatives. The ability to use all the IT systems utilized within the department and maintain key operators/trainers for each systems to ensure full utilization of all the systems relevant to the area. The ideal Concierge candidatewill have: Our ideal Concierge candidate has a special talent and passion for ensuring the highest of standards consistently and exceptional service. Must have superior customer service skills, strong decision-making ability, strong computer skills, in-depth knowledge of Four Seasons applications (Opera, KEY, Golden, Hotsos, etc), must possess excellent organizational and communication skills, exceptional telephone etiquette.Ability to deal effectively with guests. Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy: Base annual salary of £28,283.80 and Concierge Commission entitlement Flexible work week based on an average of40 hours per week and a 12-hour working day Excellent training and career development opportunities Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day Up to 2 paid Wellness days per year Holiday entitlement increases with years of service up to 33 days off Free Life Insurance Bupa Dental and MediCash plan available Opportunities to build a successful career with global potential Season ticket loan & cycle to work scheme Free uniform dry cleaning available Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year. Access to Wagestream a salary advance benefit Employee Recognition Programmes &many, many more surprises to discover We look forward to receiving your application All applicants must hold the Right to Work in the UK AMRT1_UKCT

Location: The City, GB

Posted Date: 1/18/2025