Night Team Member Full Time

Are you an outgoing individual looking for a new opportunity? Are you a Team player that is able to adapt to a fast paced working environment? Are you able to deliver great service with a Smile? Ibis Glasgow City Centre is looking for Multi-Skilled Night Team member to join us. Is it YOU? SKILLS: Welcoming guests as soon as they arrive, day or night, with great care and attention, providing a friendly and personal welcome for guests and remains attentive to their needs Handles phone calls and e-mails but ensures that administrative procedures never take priority over guest relations Ensuring that the guest service is excellent so that they will return to the hotel Has an impeccable attitude which conveys the image of the brand and hotel Responsible for the cashiering procedures in the department Has an impeccable attitude which conveys the image of the brand and hotel Understanding and complying with all health and safety regulations for the hotel Covering Reception, Food & Beverage and help other departments as required Prepares and serves snacks or breakfasts Welcoming guests with care and attention and with a personalised approach Anticipating guests' needs and takes them into consideration Handling any guest feedback be it positive or negative Promoting the company's ALL loyalty program Ensuring all working and public areas are cleaned Working to meet hotel financial and quality targets EXPERIENCE: Guest oriented, service minded and attentive to details Previous Customer Service Experience Team spirit Well organised Benefits: Pension scheme A discount card to be used in Accor Hotels worldwide Training and Development Additional holidays with service Eye Test voucher, Childcare voucher, Cycle to work scheme AMRT1_UKCT

Location: Whiteinch, GB

Posted Date: 1/17/2025