Customer Experience Manager

An opportunity for a recent graduate or someone in their early career to join a scale-up tech company, as part of their Customer Experience team. The Role As a Client Experience Manager , you’ll be at the heart of our customer success strategy, ensuring our clients maximise the value they get from our platform. Your primary responsibility will be to facilitate personalised training sessions, helping clients get the most out of our platform. Through your guidance and proactive support, you’ll play a pivotal role in ensuring client satisfaction and long-term retention. In your first few months, you’ll receive comprehensive training, preparing you to take on key responsibilities such as: Client Engagement : You’ll connect with clients to help them navigate the platform, offering tailored support and guidance. Delivering Training : You’ll create and lead clear, engaging sessions that simplify complex concepts and empower clients to utilise the platform effectively. Task Management : Juggling multiple responsibilities, you’ll assist in streamlining operations and improving internal processes. Identifying Growth Opportunities : You’ll identify moments where clients may benefit from additional services or upgrades, and pass those insights along to the Account Management team. What they do They offer an innovative data platform providing key insights into the fast-paced world of high-growth businesses. Serving over 1,200 professionals across various industries, we help them understand and collaborate with the dynamic companies shaping the future. Our success is driven by our passionate team — a group of motivated, supportive, and fun individuals who take pride in their work while always striving for the next challenge About You We’re looking for someone who thrives in a fast-paced environment and enjoys building relationships with people. You should have a strong sense of organisation and be excited about working in a client-facing role. To succeed in this role, you’ll need: Emotional Intelligence : A great listener who naturally connects with others. Proactive Attitude : Ambitious and self-driven, you’re comfortable taking ownership of your Experience : Background in customer service, hospitality, teaching, or similar fields. Fluency in German : Strong verbal and written communication skills in both languages. What's on Offer Salary: £26k 1k Bonus (open to discussion) Career Growth : Ongoing training, professional development, and access to free books to fuel your growth. Ownership in the Company : A generous options scheme that allows you to share in the success you help create. Social Perks : Weekly team drinks, talks from industry experts, company events, and regular social activities. Travel Benefits : Subsidised rail season tickets, free railcards, and a cycle-to-work scheme to help you get around. If this sounds interesting and a good fit, please apply via the link or get in touch to learn more

Location: Nottingham, GB

Posted Date: 1/15/2025