Workplace Host

Workplace Host Location: London Hours of work: 40 Contract Type: Permanent At ISS, we create places that work, think, and give. As a Workplace Host, you will play an integral role in our placemaking culture, acting as an ambassador for exceptional workplace experience for both our client and ISS. Job Description In this role, you will work closely with the workplace experience and front-of-house teams, delivering an outstanding service that supports client visits and ensures the smooth running of the workplace. You will curate an environment that promotes well-being, drives productivity, and enhances company culture—creating a space where end users feel valued, inspired, and connected. You will actively seek opportunities to elevate the onsite service experience, introducing new initiatives and improvements that align with the ISS Global Strategy. By anticipating client and visitor needs and delivering exceptional interactions, you will help shape a dynamic workplace that reflects innovation, care, and excellence. This is an exciting opportunity to contribute to a positive and engaging workplace environment where your passion for service and attention to detail will make a real difference to the way people experience their workplace. Key Responsibilities Assist in delivering exceptional experiences through customer service, events, and "surprise and delight" initiatives. Ensure guests and colleagues feel welcomed, providing a 5-star concierge experience Support both Client Reception and Workplace areas based on business requirements Greet visitors in person, by phone, or email, responding promptly to inquiries Serve as the main point of contact for colleagues and visitors, addressing requests related to technology, food services, events, or wellness programs Adapt quickly to the client’s culture, working collaboratively and positively Support the Workplace Lead in operational decisions to enhance the colleague experience Develop relationships by capturing guest and colleague preferences, creatively accommodating special requests Maintain attention to detail, reporting maintenance or service needs to relevant departments Professional and Personal Competencies/Qualifications Relevant corporate, hospitality, or customer service experience Experience working with systems (e.g., MS Office) High degree of accuracy Attention to detail Excellent communication skills Good time management Excellent customer service skills Ability to work on own initiative and as part of a team Motivated, committed, and flexible Health & Safety understanding Customer-focused, organised, and professional Ability to work in a team environment The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISSGreatPeople ISSTalent PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.teamuk.issworld.com

Location: London, GB

Posted Date: 1/14/2025