Meetings & Events Operations Supervisor

Events Supervisor Who we are: We love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we cant create that special experience for our guest. Your mission: Should you choose to accept it The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home, and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service; directly impacting the guest and staff experience. The Nitty-Gritty: What exactly you will be doing In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide out of this world customer service experience for our guests: Train, train, train It all starts here. You are responsible for helping to build a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes Monitor and track the flow of information coming to you from your manager, hotel side, culinary side and distribute consistently to your hourly teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and manager. Help to manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging. Guest Interaction. This is not an office job How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You handle guest issues directly, with confidence and achieve positive results. Although you help to lead your team through the process of troubleshooting and you help empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor. This position has an enormous responsibility of keeping everyone moving in the right direction each day. You must keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise. There is always a lot of progress to achieve. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last-minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables. The main priority is the guest experience, monitoring the floor, training, and consistent leadership. However, there is still work to be done. Schedules must be completed to balance the needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, crockery, glass, equipment, etc. must be monitored daily. Handling daily tasks of: running a variety of different events from Weddings to banquets, driving revenue through food and wet led means, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments. In short, you will be responsible for the operational delivery of all events taking place whilst you are on shift Training of Teammates: help to organize onboarding, deliver consistent training, have twice daily sit downs with new members (before and at end of shift), ensure that exams are conducted on time and according to flow of manual. Making sure the new members have all the tools, uniform and supplies to have a positive training experience Adhere to protocols of the hiring and disciplinary process as outlined by the People Department Comply with all safety and health department procedures, as well as, all licensing laws What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing Ability to break down barriers and resolve potential conflicts swiftly and effortlessly. Strong communication and presentation skills to all levels of management Ability to think outside the box and approach all issues with a completely fresh approach. Ability to anticipate needs and over deliver wherever possible. Able to change direction and work on multiple project aspects at once. Creatively solve problems. Enthusiastic, passionate, able to enthuse and motivate others. Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service. Background must-have: Current, legal, and unrestricted ability to work in the UK. High school or equivalent education required. Preferred : 2-3 years experience in a full-service hospitality establishment, preferably in the meetings & events operations sphere. This is a fully operational role that is 100% hands-on so specific experience within an event operation setting is required We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer AMRT1_UKCT

Location: Edinburgh City Centre, GB

Posted Date: 1/14/2025