Group Rooms Coordinator

Company Description Kissel Uptown Oakland, in the Unbound Collection by Hyatt, is a premier luxury hotel located in Oakland, CA. The hotel offers a sophisticated stay in 168 rooms and suites, showcasing over 9,000 SqFt of meeting and event space across four venues. Located in the vibrant Uptown area of Downtown Oakland, Kissel provides a glamorous and nostalgic experience for both locals and travelers. Role Description As a Group Rooms Coordinator , you'll be the backstage wizard, working your magic to ensure smooth and enjoyable group experiences. You'll collaborate closely with our sales team to handle everything from room blocks and reservations to VIP requests and post-stay follow-ups. Your role is pivotal in creating memorable moments for our guests, from the moment they inquire to the time they check out. Your Duties, Your Magic: Curate the Perfect Stay: Craft bespoke group packages, tailoring them to each client's unique needs. Master the Room Block: Juggle room blocks with finesse, ensuring optimal occupancy and guest satisfaction. VIP Treatment, Guaranteed: Elevate the guest experience with personalized VIP services, from welcome amenities to exclusive perks. The Paperwork Maestro: Handle the administrative side with precision, from contracts to invoices. The Tech Wizard: Leverage sales systems to streamline processes and maximize efficiency. The Event Architect: Collaborate with the sales team and partner with the events team to conceptualize and help ensure flawless events. The Guest Advocate: Anticipate guest needs and resolve issues with a can-do attitude. Your Stage, Your Spotlight: If you're a detail-oriented, creative problem-solver with a passion for hospitality, this role is your chance to shine. Join our team and make a lasting impact on our guests' experiences. Qualifications Hospitality Savvy: Experience in the hospitality or luxury hotel industry is a plus. Tech-Proficient: Proficient in Microsoft Office Suite and hospitality software (e.g., Envision, Opera, Reserve, OnQ, Sales Pro Enterprise). Communication Champion: Excellent verbal and written communication skills. Multi-Task Maestro: Ability to juggle multiple tasks in a fast-paced environment. Problem Solver: Resourceful and solutions-oriented approach to challenges. Detail-Oriented: Meticulous attention to detail and accuracy. Team Player: Collaborative spirit and ability to work effectively with diverse teams. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Location: Oakland, CA, US

Posted Date: 1/12/2025