Housing Officer

Housing Officer Fixed term for 6 months to cover substantive postholder on career break. This post is based at Link’s Edinburgh Office Salary: £38,597.00 to £43,814.00 per annum (dependent on skills and experience) Hybrid working is available in this post and alternative working patterns will be considered. The Role At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. Link Housing Limited is under consultation to TUPE transfer to Link Group Limited on 1 April 2025. Housing Officers are responsible for the delivery of a frontline quality housing, estate and property management services to our customers. The postholder will ensure tenants are supported to sustain their tenancies and positively contribute to the communities in which they manage. The successful candidate will provide a professional, effective, and responsive arrears management service to tenants. Using skills, knowledge, and experience to contribute to any policy/procedural reviews and working towards key performance indicators which includes the implementation of Arrears policy and procedure and effectively managing all current and other tenant debt. The role involves carrying out the void management process which includes processing tenancy termination requests and pre-termination visits as well as provide the outgoing tenant with information in relation to the termination standards and potential rechargeable repairs. The postholder will carry out regular checks to ensure tenants are fully compliant with the terms and conditions of the tenancy agreement which includes conducting settling-in visits and providing welfare rights advice. In addition, regular checks on our estates are required to ensure that they are managed and maintained to an acceptable standard and fully compliant with our landlord responsibilities. A significant proportion of work will be out-with the office environment, post holders will be required to hold a current driver's licence and have their own transport or access to equivalent transport which will enable you to meet the specific role requirements to travel. About You You will have a minimum of 2 qualifications at SCQF Level 6, e.g. Highers or equivalent experience as well as having a relevant Housing qualification or willingness to undertake the qualification. Practical experience of dealing with the full range of Housing Management duties (including Allocations, Tenancy Management, Rent Arrears, Void Management, Repairs, Tenant Participation and Estates Management) is required for this role. Extensive working knowledge of housing and associated legislation is also required. It is essential that you have experience of working within a RSL or Local Authority and have working knowledge of allocations and letting systems. You will have experience of budgetary control and working knowledge of welfare benefits and debt counselling. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a Link employee, you'll likely benefit from the following: • Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme • 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year • Opportunity to buy and sell holiday days • Enhanced company sick and family friendly pay • Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership • Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options • Access to an Electric vehicle leasing scheme, subject to the terms of the scheme • Life assurance scheme providing death in service benefits to named beneficiaries • Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services • Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being • Annual flu vaccination • Access to a savings and borrowing scheme • Cycle to work scheme • Travel season/travel ticket loan and much more You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This post is subject to Basic Disclosure. Closing Date: Midnight on Sunday 26 January 2025 Interview Date: Thursday 30 January 2025 at Link’s Edinburgh Office. How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

Location: Edinburgh, GB

Posted Date: 1/11/2025