Host - Full-Time

HOST - Full-TimeFor over 35 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65 by offering a host of hospitality, wellness and health care services. JOB SPECIFIC DUTIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Greet guests in a warm and friendly manner as they arrive at the restaurant with a smileSeat guests efficiently and issue menus and wine lists, drawing attention to Weekly and Daily Specials & Dessert MenusManage seating chart, ensure optimal flow of diners and even distribution by serverProvide accurate wait times and monitor the waiting listManage reservations using OpenTable, recording, printing, and sharing important guest notes, including allergiesManagement of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfersManage take-out and delivery orders as directed by managementPerform regular restroom checks, ensuring guest suppliers are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that ariseSet up the host stand and coat check and maintain levels of cleanliness and order throughout the servicePerform other duties and tasks as assignedSKILLS & COMPETENCIES:Must be able to perform under pressure in a fine dining high-volume restaurant settingMust be able to handle guest incidents/complaintsMust be knowledgeable of North Hill Dining menus, policies, procedures, the venue, and the company historyMust be well-versed in OpenTable and online ordering systemsExcellent interpersonal and communication skillsLeads by example and demonstrates good judgmentMaintains proper company dress code standards at all timesExhibits and uses good manners, proper personal hygiene, a positive attitude, and promptnessMINIMUM EDUCATION & TRAINING:High school diploma or equivalentPrevious work experience as a Host in a fine-dining restaurant is preferredWorking knowledge of OpenTable is preferredBasic computer skillsENVIRONMENTAL WORKING CONDITIONS:Restaurant setting, front of the houseMust be able to stand and exert fast-paced mobility for the entire shift NORTH HILL OFFERS:Free mealsFree parkingFree on-site fitness centerState-of-the-art work environmentEmployee referral programHealth & Dental Benefits401(k) with company matchCareer Development TrainingTuition ReimbursementNorth Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations. North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas. Salary: . Date posted: 01/09/2025

Location: Needham, MA, US

Posted Date: 1/10/2025