Hotel Receptionist

My client, a hotel near the centre of Worcester, is looking to recruit a Receptionist on a Permanent basis. You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property. The main duties of the role include • Answering the switchboard and transferring calls as required • Preparing guest accounts and restaurant bills, ensuring they are all kept up to date • Taking guest reservations and entering them into the computer ensuring the availability is correct at all times • Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift • Dealing with guest requests and enquiries on a one to one basis and over the telephone • Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly • Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately As a suitable candidate you will offer the following - ideally, 12 months experience in a similar role - Good communication skills - Diplomacy to manage complaints and emergencies - An ability to multi-task and manage your time - be decisive when required The pay-rate is £11.44 based on 40 hours per week, working week is based on 5 days out of 7 Keywords hotel reception, duty manager. supervisor, opera, reservations, check-in

Location: Worcester, GB

Posted Date: 1/10/2025