Support Level 2 Telecom Technician (Portuguese) M/F

Transatel is a global provider of cellular connectivity solutions and Europe's leading aggregator of virtual mobile network operators (MVNOs). How about connecting the world, beyond borders? Your mission At our Technical and Operations Headquarters, you will play a pivotal role in driving innovation and efficiency within our IT architecture for telecom services. As a key member of our dynamic and diverse team, your responsibilities will encompass: RESPONSIBILITIES: Data Warehouse Development and Operations: Lead the development and maintenance of our data warehouse to ensure optimal data management and reporting. Machine Learning for Predictive Analytics : Utilize your expertise in machine learning to develop and manage predictive models that enhance our telecom services. Microsoft Power Automate Flows: Design and operate workflows using Microsoft Power Automate, streamlining business processes and increasing automation. API Integration: Bridge the gap between diverse tools and environments by creating seamless API integrations, fostering data flow and interoperability. Data Visualization Dashboards: Develop and maintain data visualization dashboards that provide actionable insights for our telecom operations. Technical Incident Diagnostics: Conduct thorough diagnostics and provide diligent follow-up on technical incidents within our IT architecture. Collaboration with Stakeholders: Collaborate with technical platform suppliers, mobile operators, and Transatel’s technical teams to resolve technical incidents efficiently. Effective Communication: Be the point of contact for communicating service incidents to both customers and suppliers, ensuring transparency and timely resolution. Configuration of Telecom Services: Take charge of configuring telecom services and platforms, including pricing plan modifications, launching new MVNO offers, and provisioning services effectively. Flexibility: Demonstrate flexibility by being available for any necessary work hours to support our telecom operations. Your profile Educational Background: Possess a higher education diploma or degree in a Data Science, AI, Big Data, or IT related field, with a successful track record in an NOC operator (preferably Core Mobile) or IT support. Technical Skills: Exhibit proficiency in various technical skills, including databases (SQL, MySQL, MariaDB), Big Data and Data Science tools (Kafka, Spark, Spark SQL, PySpark, Hadoop, MapReduce, Microsoft Power BI, Azure Data Factory), programming languages and tools (JavaScript, Python, Jupyter Notebook, Anaconda, Linux/Unix, Virtualization, Git, GitHub, Scala, ElasticSearch, Kibana, VS Code, TensorFlow, Keras, Pandas, Scikit-learn, Microsoft Power Automate Desktop and Cloud, API Integration, JSON, XML, Kubernetes and/or Dockers, JIRA, Microsoft Azure), and documentation development. Framework Familiarity: Be well-versed in ITIL and/or eTOM, PMP, Agile project management frameworks, and Behavior-Driven Development (BDD). Soft Skills: Possess excellent communication, teamwork, organization, intrapreneurship, creativity, and innovation skills, coupled with strong problem-solving abilities. Personality Traits: Demonstrate organizational skills, curiosity, stress management, and effective teaching capabilities. Show a genuine commitment to exceptional customer service and the ability to build positive relationships. Language Proficiency: Fluency in English and French mandatory If you are motivated to be part of a young, dynamic team with an ambitious project, we invite you to join us and make a meaningful impact. Your contribution will be integral to our continued success. Our recruitment process At Transatel, we strive to have an efficient global process to finalise our recruitments as quickly as possible (around 3 weeks). Here are the different stages in the recruitment process: 1st HR contact by telephone Interviews: A Manager/HR interview one or more operational or technical interviews An online personality test An HR call presenting the offer of collaboration in detail, followed by receipt of the offer by email Welcome & onboarding process Benefits Salary package: fixed salary individual bonus half-yearly profit-sharing and incentive schemes (investable in PEE or PER) Salary committees every 6 months Up to 2 days' homeworking, 25 days' holiday a few free days CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package For more information, please refer to the Transatel career page: https://www.transatel.com/join-us/compensation-and-benefits/ If you've got as far as the bottom of this offer, it would be a shame to put off your application until later, so apply now

Location: Puteaux, FR

Posted Date: 1/10/2025