Future Opening: Member Services Representative

Future Opening: Member Services Representative Why is it great to work here? Gold’s Gym is growing fast and looking for a Member Services Representative, just like you, to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you will get by being a Gold’s Gym employee: Work in a fun environment with great people Free gym memberships and discounts Great benefits packaged that include 401K, medical, vision, and dental Opportunities to grow within the company What sets us apart from the rest: Dedication to our members' successes and goals. Ability to provide results in every challenge Integrity which creates life-long relationships Passion for people in the communities we serve Pride in what we do and who we are Excellence in execution But most of all…. we are more than a gym; we are a family We want talented individuals who: Have a positive, upbeat, and outgoing attitude Are passionate about hospitality and excellence for our members Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members. Have fitness industry experience (preferred but not required) Have perseverance to succeed through follow-up and follow-through Love to constantly learn and grow When you come to work, you'll: Perform data entry using word processing, spreadsheet, or database commands and formats material Create data directories/subdirectories for file and report generation retrieval purposes Review discrepancies in data received, request clarification, or advise supervisor of issues related to data and perform data verification routines in accordance with company procedures Create membership plans and personal training packages Interact with departmental and other staff on matters affecting data, making recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection, and retrieval Process batching for draft billing for all members with monthly credit card and checking/savings account billing Maintain administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.) Determine the status of delinquent membership accounts by recording available information and determining the proper course of action, such as chargebacks Respond to escalated member issues forwarded by field operations. Resolve escalated issues using critical thinking skills and approved levels of discretion/empowerment Develop and maintain a high level of knowledge of customer service inquiry, account maintenance, and other internal systems Make supervisor and senior management aware of any new or unusual developments regarding any and all member-related or system-related matters There are some MUST HAVES: High school diploma (Bachelor’s degree strongly preferred) Excellent communication and customer service skills Ability to handle challenging customer issues with patience, tact, and professionalism Basic to advanced computer skills Strong work ethic, integrity, and professional demeanor Desire to be better than you ever have before Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation. If this resonates with you, we eagerly anticipate receiving your application Join the legacy today Apply with Indeed First Name Last Name Email Phone Yes, Text Me For the fastest response to interviews & follow-ups. Opt-out anytime. I was referred to this position by a current employee PERKS Discover the benefits of Gold's Gym SoCal Rewards, where your dedication to fitness pays off in more ways than one. With this program, you'll earn valuable perks for simply hitting the gym, referring friends, participating in group exercise training, and more. What's even better? These perks can be swiftly redeemed for instant rewards and impressive savings. Use your accumulated perks to score branded swag and access select Gold's Gym services. Plus, unlock exclusive member-only discounts on top-notch merchandise, hotels, and other enticing offers. But the rewards don't stop there. By joining Gold's Gym SoCal Rewards, you'll gain instant access to fantastic deals on concert and sporting event tickets, movie tickets, theme parks, and much more. EARN: Accrue perks effortlessly through activities like gym visits, referring friends, and group-X training. REFER YOUR FRIENDS: Spread the gift of fitness and reap the rewards Invite your friends and family to embark on their fitness journey with the Gold's Gym SoCal family, earning yourself something enjoyable in the process. REWARD YOURSELF: After all your hard work, it's time to indulge in well-deserved rewards J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 1/10/2025