Deputy Drawing Room Manager - South Ascot

Job Description Job Role - Deputy Drawing Room Manager Rate of pay - £39,800 Hours - 45 Hours Location - South Ascot POSITION OVERVIEW ? Be responsible for the smooth running of all services in the Drawing Room in conjunction with The Drawing Room Manager ? Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential ? Act as an ambassador of the Hotel with guests, colleagues and suppliers ? Deputise for The Drawing Room Manager in their absence ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS Work closely with the Drawing Room Manager to: Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards ? Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training ? Manage shift coverage, work load & resource distribution within & across teams ? Monitor & evaluate team performance & conduct PDPs for team supervisors ? Interviewing, hiring, induction & succession planning of staff ? Manage departmental budget, P&L, Payroll ? Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance. ? Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people. ? To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests ? Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen ? Identify, implement & monitor new standards to enable service excellence ? Ensure all team members are enabled to deliver consistently excellent service To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines ? Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records ? Manage & monitor an effective billing and cash management system i.e. Micros point of Sales ? Proactively monitor & respond to guest comments & feedback ? Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth ? Review & update menus to reflect Hotel status, industry trends & guest needs ? Manage & maintain excellent condition & care of furniture, fixtures & equipment etc. ? Manage appropriate stocking & usage of linen, glassware, china & silverware ? Ensure all team members display excellence in personal grooming & hygiene ? To regularly review service standards and procedures and implement the necessary actions for improvement To conduct sales & marketing activities in order to drive business growth & profit ? Contribute to the preparation & implementation of F&B marketing plan ? Plan, implement & monitor sales promotions & marketing activities as needed ? Manage day-day brand business to maximise sales ? Stay ahead of hospitality market trends & assess competition as needed ? To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions To provide effective day-to day communication with guests, colleagues & teams QUAIFICATIONS & DESIRABLES ? Hotel School diploma or equivalent ? Previous luxury/5 star hotel experience ? Excellent knowledge of food and wine ? Customer orientated ? Excellent Interpersonal skills ? Experience of complaint handling/problem solving ? Leadership experience ? Training skills ? Good listener ? Motivational ? Immaculate presentation ? Experience of POS Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. AMRT1_UKCT

Location: South Ascot, GB

Posted Date: 1/9/2025