Cosmetic Coordinator

Cosmetic Coordinator Job Description

Ocean Drive Plastic Surgery Center, located in beautiful Vero Beach, FL, is seeking an outstanding Cosmetic Patient Care Coordinator to join our team. We specialize in providing surgical and nonsurgical facial rejuvenation, breast enhancement, and body sculpting services, offering our patients a comprehensive, high-end aesthetic experience. If you are a relationship-driven, self-motivated individual with a passion for aesthetics and patient care, we want to hear from you!

Position Overview:

The Cosmetic Coordinator will be responsible for consulting and coordinating care for patients seeking aesthetic plastic surgery and nonsurgical treatments. You will work closely with our board-certified plastic surgeon and dermatologist to assist in treatment planning, while managing all aspects of the patient journey from initial consultation through post-treatment follow-up. This role also involves coordinating services between our surgical center and medical spa to ensure a seamless patient experience.

Key Responsibilities:

1. Lead Management and Sales:

• Actively manage patient leads and inquiries, ensuring timely follow-ups and conversions from inquiries to consultations.
• Create and present personalized surgery quotes and treatment plans to patients, ensuring they understand all available options.
• Provide ongoing patient engagement through scheduled follow-ups, both written and verbal, to maintain relationships and increase conversion rates.

1. Consultative Sales:

• Utilize a consultative sales approach to understand patients' needs, recommend appropriate treatments, and guide them through decision-making processes.
• Build trust with patients by providing personalized recommendations that align with their goals and expectations.
• Educate patients on the benefits of various procedures and services, addressing any concerns and ensuring they feel confident in their choices.
• Assist patients in understanding the value of combination treatments and long-term aesthetic plans to achieve optimal outcomes.

1. Patient Care Coordination:

• Serve as the primary point of contact for patients throughout their aesthetic journey, ensuring they feel informed, comfortable, and cared for at every step.
• Assist with treatment planning and scheduling, ensuring all aspects of patient care are coordinated effectively between the surgical center and medical spa.
• Guide patients through the financial aspects of their care, including payment plans and collections, with a focus on transparency and trust.

1. Administrative Support and Reporting:

• Prepare and manage administrative, performance, and financial reports using Excel and other tools.
• Support the practice with general office duties, including appointment confirmations, document preparation, and patient record maintenance.

1. Marketing and Events:

• Assist in planning and hosting patient seminars, educational events, and other marketing initiatives.
• Participate in the creation of marketing materials and maintain a professional social media presence to engage current and potential patients.

1. Industry Knowledge and Compliance:

• Stay current on all practice product lines, industry trends, and competitive offerings.
• Maintain compliance with HIPAA, AAAA-Certified Surgery Center requirements, and other relevant regulations.

1. Relationship Building:

• Develop and nurture relationships with patients, ensuring a high level of trust and satisfaction.
• Act as a liaison between patients and medical staff, advocating for patient needs and ensuring their concerns are addressed promptly.

Required Skills and Qualifications:

• Superior people skills with the ability to build rapport quickly and create lasting relationships.
• Strong communication and sales skills, with a focus on consultative sales techniques to guide patients in making informed decisions.
• Highly organized and detail-oriented, with the ability to manage multiple patient journeys simultaneously.
• Proficient in Microsoft Office, particularly Excel, with the ability to prepare detailed reports.
• A proactive, self-motivated attitude with a desire to build a long-term career at Ocean Drive Plastic Surgery.

Preferred Qualifications:

• Experience in aesthetic medicine or plastic surgery is a plus, but not required.
• Previous experience in a customer-facing role, particularly in sales or patient care.
• Knowledge of HIPAA compliance and medical practice operations.

Why Join Ocean Drive Plastic Surgery?

We are committed to providing a world-class experience for our patients and team members alike. At Ocean Drive, you will be part of a supportive, collaborative team that values growth, innovation, and exceptional patient care. We offer ongoing training and professional development opportunities to help you build a successful career in the aesthetics industry.

If you are outgoing, ambitious, and passionate about making a difference in patients' lives, we encourage you to apply for this exciting opportunity to join our growing team!