Outdoor Welcome Assistant/ Cynorthwyydd Croeso Awyr Agored

Summary

To view the advert in Welsh, please see attached document.

As the public face of the National Trust, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit to the Marloes Peninsula. Working outside, this role as an Outdoor Welcome Assistant plays a core part in our National Trust team.

Please note, this role is based at Martin's Haven car park and Marloes Sands and Mere car park. Because this role is based in a rural area, please think about how you’d be able to get here for work, before you apply for this job.

Contract: Fixed term contract until 30 September 2025

Salary: £11.64 per hour (this will increase in April with living wage increase)

Hours: A typical working day is 8am to 3pm. Weekend and Bank Holiday working expected. Hours will vary throughout season with 300 hours working out at an average of 1.5 days a week from March to September (some weeks you may work 4-5 days a week, others you may work 1 day a week). Full training and uniform provided.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the contract.

Start date: 1st March 2025, with training commencing week of 3rd March.

Interview dates: Week commencing 3rd February.

Internally this role will be known as a 'Welcome & Service Assistant'

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Stunning seascapes and a wealth of wildlife are waiting to greet you at Marloes Peninsula. The Marloes Peninsula combines dramatic coastal scenery and safe bathing on golden sands. You can look out for seabirds and seals and the remains of ancient peoples. Reporting to the Welcome Manager, you’ll be a part of a team of staff working in Marloes Sands and Martin’s Haven car parks.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. As an Outdoor Welcome Assistant, you’ll be responsible for answering queries and making sure visitors can find everything they need for their visit, whilst helping them park up in our car park. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Understanding how and why we engage our supporters is key. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Motivated by achieving targets, you'll actively promote ways to support the Trust such as promoting membership and all it's benefits to visitors.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Location: UK, GB

Posted Date: 1/8/2025