Customer Operations Specialist

Gecko Travel Recruitment are delighted to working with this rapidly expanding Cruise Operator who are looking to hire a Customer Operations Specialist to join their team.

Reporting into the Head of Operations, the Customer Operations Specialist will be responsible for supporting the smooth disembarkation and embarkation of the ship from regional ports. Working alongside onboard and landside crews following company procedures.

This is a full time, office based role in Essex. Easy access to the port is essential for this role, driving license is essential.

The Role:

• To provide support on the administration of the ships turnarounds, such as sailing reports, pre and post cruise transportation
• Attending the home port (Essex) turnarounds
• To gather and collate customer feedback and support on resolving any customer complaints
• Coordinate ship visitor requests
• Support the administration of guests onward journeys worldwide, such as flights, hotels, and transfers
• Adhoc tasks in relation to ships arrivals and departures

You must have:

• Ideally some cruise experience, in sales, operations or guest services
• Excellent organisational and communication skills
• Available to travel at short notice
• Good relationship skills
• Customer first outlook

Additional Information:

• Salary £25-28,000 per annum
• Amazing travel benefits after probation
• Hybrid working model (3 days in Purfleet, 2 days from home)
• Company pension

If you have a solid background in customer service, particularly within the hotel, travel, or cruise industries then apply today!

Please send your CV to hello@geckotravelrecruitment.co.uk quoting GTR1676, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.