Duty Manager

The Urban Space and Travel Company Limited provide a portfolio of serviced apartments in the heart of Cardiff and the Vale, we are looking to add a dedicated Duty Manager to our dynamic team. The perfect candidate would be ready to work in a shift-based customer facing role, to deliver the very best guest experience.
Whether you have been in the hospitality industry for a while, or you are looking for a fresh start in a buzzing Capital City, we are searching for a truly exceptional people person. Reporting to the Operations Manager, as a Duty Manager you will be responsible for guest check-in and check-out, apartment inspections and ensuring that all guest queries or requests are handled in a polite and efficient manner, with acceptable timeframes. As the ultimate brand representative, our reputation is in your hands. If you strive for high standards and are confident you can deliver a personalised and friendly service, then we want to hear from you.
What makes a brilliant Duty Manager?

• Ability to work without supervision, polite and helpful to both colleagues and guests
• Receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn
• Understand client needs and promote the services that we offer
• Ability to multitask and prioritise work ensuring deadlines are achieved
• Strong communication skills
• A passion for delivering great service
• Personalise each interaction with a guest
• Possess a positive, motivated, friendly, trustworthy outlook whilst on duty

Essential Qualities;

• Possess a passion for hospitality
• Extremely approachable and professional
• Willingness to work flexible shift patterns across 7 days a week
• Full, clean driving licence, own a car

In return, you can expect to receive on-the-job training, bucket loads of opportunities for growth and career progression in a major growth industry. In addition to the competitive package on offer we will provide a great place to work, progressive holiday entitlement, discounted rates on our accommodation, a pension scheme to participate in.
If you believe you've got what it takes to be a brilliant Duty Manager, then please send your CV and covering letter detailing your recent experiences and why you would be perfect for the role.

AMRT1_UKCT

Location: Grangetown, GB

Posted Date: 1/5/2025