Night Guest Service Manager

Night Guest Service Manager

Ascot

£34,000 + Benefits

Benefits:

• Generous discounts on food and beverages at select restaurants
• Team recognition and reward programs
• Contributory pension scheme from the start of employment
• Complimentary meals

Step into a pivotal role as Night Guest Service Manager and be the driving force behind exceptional overnight guest experiences. This opportunity allows you to lead a dedicated team, ensuring seamless operations and personalized service in a luxurious setting. Join an environment that values creativity, teamwork, and a passion for delivering memorable stays. Elevate your career in hospitality while playing a key part in upholding the standards of a renowned brand.

Night Guest Service Manager Ideal Profile:

• Strong leadership skills with experience managing nightly operations
• Exceptional problem-solving abilities to handle guest inquiries and challenges
• Proficient in hotel management systems and reporting tools
• Excellent communication and organizational skills
• Previous experience in luxury hospitality or a similar environment
• Collaborative and guest-focused approach to service delivery

Night Guest Service Manager Responsibilities:

• Lead and oversee nightly Front of House operations to ensure smooth and efficient service
• Handle guest concerns, providing prompt resolutions and maintaining satisfaction
• Conduct inspections of guest and back-office areas to uphold quality and safety standards
• Prepare nightly reports and manage end-of-day procedures
• Communicate effectively with departments to anticipate and fulfil guest needs
• Maintain a visible presence in guest areas, fostering engagement and promoting hotel facilities

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

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