Front of House Manager

Job Title: Front of House Manager

Location: Desh, 68-70 High Street, West Malling, Kent, ME19 6LU

Salary: £30,000 - £35,000 per annum (depending on experience) + tips

Hours: 45 hours per week

About Us:

Desh is a modern Indian restaurant that combines authentic flavours with a contemporary twist, offering high-quality food and a vibrant dining experience. Located in the heart of West Malling, we pride ourselves on exceptional service, fresh ingredients, and a welcoming atmosphere.

We are looking for an experienced and passionate Front of House Manager to join our team and oversee the smooth running of the restaurant.

Key Responsibilities:

Team Management:

Recruit, train, and mentor front-of-house staff to deliver exceptional customer service.

Create and manage staff rotas, ensuring adequate coverage for all shifts.

Motivate and lead the team, fostering a positive and professional work environment.

Operational Management:

Oversee daily restaurant operations, ensuring smooth service across all shifts.

Manage table turnovers, ensuring efficient use of space while maintaining guest satisfaction.

Coordinate with chefs to manage service flow and address any kitchen or service challenges.

Process Oversight:

Handle all processes during shifts, including deliveries, takeaway orders, and floor management.

Ensure all systems, including POS and ordering platforms, are running smoothly and are correctly used.

Stock Management:

Oversee stock control and ordering for front-of-house supplies.

Conduct regular stock checks and maintain accurate records to minimise waste and control costs.

Cleanliness and Standards:

Maintain the highest standards of cleanliness and presentation throughout the restaurant.

Conduct regular inspections to ensure compliance with health and safety regulations.

Customer Experience:

Act as the face of the restaurant, ensuring every guest has a memorable experience.

Handle customer feedback professionally and resolve issues promptly.

Financial Responsibilities:

Monitor sales performance and work towards achieving turnover targets.

Work closely with management to implement strategies to improve revenue and reduce costs.

What Were Looking For:

Previous experience in a similar managerial role in hospitality.

Strong leadership and people management skills.

Excellent organisational skills with the ability to multitask and prioritise effectively.

A proactive approach to problem-solving and maintaining high standards.

Knowledge of food hygiene, health and safety standards.

Familiarity with POS systems and ordering platforms.

What We Offer:

A competitive salary of £30,000 - £35,000 (based on experience).

Tips in addition to your salary.

A supportive and collaborative work environment.

Opportunities for growth and development within the business.

If youre ready to take the next step in your hospitality career and thrive in a dynamic, high-quality environment, wed love to hear from you!

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